Noble Exchange ‘Generation Z and the Contact Centre – Challenge or Opportunity?
Traditionally described as being born between the mid-1990s and early 2000s, ‘Generation Z’ represents the new wave entering the contact centre workforce this year. In order to attract and retain the brightest agents, the technology to support them becomes even more important. No longer are clunky, disparate systems acceptable for the workforce – or indeed the customer. Learn how new technology such as Real-Time Speech Analytics, Best Time to Contact Analytics and advanced WFM can transform your contact centre.
Noble Systems customer, Account Technologies will share their experiences in recruiting, managing and getting the most out of Generation Z, streamlining processes, providing interesting and varied roles including social media and gamification for incentives.
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