Give contact centre agents the tools to do the Job and reap the rewards because motivation…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Don’t Put your Customers & Contact Centre On Hold
Don’t put your customers (and business) on hold – Brian Atkinson, GM and VP EMEA, Five9…
Calabrio ONE: Agility to Meet the New Era for Contact Centres
Calabrio ONE: Agility to Meet the New Contact Centre Era The world of work has evolved,…
BGL Charitable Work Recognised at NECCA Awards
BGL’s charitable work in the aftermath of COVID-19 is recognised at North East Contact Centre Awards…
Alphabet wins Customer Service Excellence Award
Alphabet wins ‘Customer Service Excellence’ at Car Finance Awards 2020 Leasing and mobility specialist, Alphabet (GB)…
North East Contact Centres Celebrate at Online Awards
North East Contact Centre industry celebrates talent in online awards ceremony after a challenging 2020 This…
Speechly Tech Translates Real-Time Conversations for Jabra Users
New Speechly technology translates real-time audio conversations for users of Jabra devices A revolutionary new translation…
Contact Centre Webinar: A journey worth taking
Contact Centre webinar: A journey worth taking sponsored by Business Systems Wednesday 25th November 2020, 12:00…
FourNet named Avaya Growth Partner of the Year
FourNet has been named Growth Partner of the Year 2020 at Avaya’s Annual Partner Summit Awards…
Milk & More Contact Centre Carries On with Assisted Payments
Milk & More carries on in a crisis with secure automated IVR and Agent Assisted payments…
Content Guru Expands Features With Microsoft Teams
Content Guru Expands Features Available With Microsoft Teams Integration Content Guru has expanded the feature set…
Maintel Launch Secure Homeworker for Remote Working
Maintel launches Secure Homeworker – A solution suite designed to deliver connectivity, availability and security to…
Evolution of Contact Centres Raises Important Questions
CCMA’s Evolution of the Contact Centre research raises important questions for contact centre leaders The CCMA…
9 Reasons to Move to the Cloud Contact Centre
9 reasons to move to the cloud contact centre – Discover the many benefits of the…
Turn Customers into Fans with help from a CX Rockstar
Turn Customers into Fans with help from a CX Rockstar The pandemic has changed how contact…
PCI Pal & Oracle Offer Payment Security to Contact Centres
PCI Pal® collaborates with Oracle to offer enhanced payment security to its contact centre customers The…
4 Ways to Keep Employee Engagement High During Lockdown
4 ways to keep employee engagement with contact centre agents high during lockdown Craig Farley, Head…
Enhance Customer Service Through Speech Analytics
African Bank Selects CallMiner to Enhance Customer Service Through Advanced Speech Analytics Deep Understanding of Voice-Based…
NICE inContact Named Cloud Contact Centre Leader by Gartner
NICE inContact Named a Cloud Contact Centre Leader by Gartner – NICE inContact positioned highest for…