The Rise of the CRM in the Contact Centre Space In today’s world, consumers increasingly demand…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Sabio Group Extends CX Capability with Anana Acquisition
Sabio Group extends customer experience capability with Anana acquisition Sabio snaps up 4th CX acquisition of…
How COVID-19 Has Impacted on Contact Centres
How COVID-19 Has Impacted the Progression of Contact Centres Gary Williams, Director of Sales and Consultancy…
A 3-Step Formula for Consumer Trust in the AI Age
A 3-Step Formula for Consumer Trust in the AI Age Adopting Artificial Intelligence is just the…
Unlock the Intelligence Buried in Your Contact Centre with Analytics
Business Systems/Calabrio Present: Unlock the Goldmine of Intelligence Buried in Your Contact Centre with Analytics Are…
Jabra launches New Q4 Cashback Promotion
Jabra launches new Q4 cashback promotion – Quarterly offers on professional audio devices to provide UK…
Talkdesk Adds Talkdesk Remote and Talkdesk On The Go
Talkdesk adds new at-home and mobile workforce solutions with Talkdesk Remote and Talkdesk On The Go…
Finalists announced For Largest Contact Centre Awards
ECCCSA 2020 Finalists announced as the largest contact centre awards see a 23% uplift in entries…
TTEC EMEA Approved Supplier Status on G-Cloud 12 Framework
TTEC EMEA Awarded Approved Supplier Status to the Crown Commercial Services G-Cloud 12 Framework TTEC Holdings,…
Cognosante Chooses Content Guru Cloud Solution
Content Guru, global leader in cloud contact centre solutions, has announced that Cognosante, major public sector…
Contact Centres Supporting The Retail Shift Online
Success beyond voice: Contact centres supporting retail shift online As the nation continues to overcome the…
Evros signs Agreement with Enghouse to strengthen Contact Centre Offering
Evros signs partnership agreement with Enghouse Interactive to strengthen contact centre offering to Irish businesses Integration…
Brits Frustrated at Long Waiting Times at Contact Centres
Left on hold – Two-thirds of Brits frustrated at long customer service waiting times at contact…
Auto Trader Use PCI Pal for Secure & Compliant Payments
Auto Trader implements PCI Pal® for secure and compliant payments for contact centre agents The company…
The Contact Centre: Embracing the Evolving World of Work
Contact Centre White Papers & Guides: The State of the Contact Centre: Embracing the Evolving World…
The Secret to Successful of Home Contact Centre Agents
Callmedia CX Now: The Secret to Successful of Home Contact Centre Agents Duration • 50mins Are…
Contact Centre Webinar – Living in the New Norm
Living in the New Norm – an online event on Thursday 15th October 1PM – 2PM…
How To Reduce Average Handling Times & Call Volumes
How To Reduce Average Handling Times & Call Volumes in your contact centre – Rick Kirkham,…