“The Inner Circle Guide to AI, Chatbots & Machine Learning (2nd edition)”, written for businesses that…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Processing Secure ACH Payments with CardEasy
Processing secure Automated Clearing House (ACH) payments with CardEasy Firstly, what is an ACH payment? An…
PCI Pal Supports Royal Exchange Theatre with Payment Security
PCI Pal® supports Royal Exchange Theatre with its payment security compliance Manchester’s Royal Exchange Theatre has…
NICE inContact CXone Adds AI to Drive Higher CSAT
NICE inContact CXone Adds First-of-its-Kind AI to Drive Higher CSAT and Lower Service Cost- Spring 2021…
EBI.AI launches Community – AI for Local Councils
EBI.AI launches Community AI with cost-effective AI assistants for local councils Coventry City Council is first…
Sabio Group acquires makepositive, expanding focus on CRM
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SVL Provide WFM Solution to Deliveroo Contact Centre
SVL is delighted to announce they are providing a workforce management (WFM) solution for global on-line…
Domestic & General Plan Flagship Operations Contact Centre
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IPI adds PCI capability to IPI Contact Centre Cloud
IPI Cloud PCI offered on consumption basis to help contact centres satisfy PCI requirements cost-effectively IP…
Contact Centre Research Industry at Turning Point
Evolution of the Contact Centre research reveals an industry at a turning point – Latest research…
NatWest Creates 150 New Contact Centre Apprenticeships
NatWest creates 150 new contact centre apprenticeships for young people » In line with National Careers…
How Natural Language Processing Can Benefit Contact Centre Agents
Goodbye IVR; hello NLP – how Natural Language Processing can benefit your contact centre agents and…
Jabra launches Evolve2 30 to keep you productive
Jabra launches Evolve2 30 to keep you productive – with lightweight, portable and cost-effective comfort »…
Is your contact centre ready to win with the customers of 2021?
Is your contact centre ready to win with the customers of 2021? In 2020, Vonage surveyed…
ECCCSAs Celebrate 20th Edition with Largest Audience Ever
The winners of the European Contact Centre and Customer Service Awards (ECCCSA) 20th edition will be…
Applying Contact Centre Success to the Back Office
Applying Contact Centre Success to the Back Office – Jennifer Lee, Chief Strategy Officer at Intradiem…
Odigo Becomes Google Cloud Contact Centre AI Partner
After two years as a Google Cloud Technology Partner, Odigo, a global leader in Contact Centre…
The Contact Centre is New Battleground for Post-Lockdown Sales
The contact centre is the new battleground for post-lockdown sales Consumers have been through a lot…
Forbes Names TTEC as One of America’s Best Large Employers
TTEC Named by Forbes Magazine as One of America’s Best Large Employers of 2021 – Honor…