Holidays in the Small Contact Centre – Paul Chance, Senior Product Marketing Manager at NICE shares…
Tag: NICE
NICE EVOLVE WFM Brings Forecasting to All Organisations
NICE EVOLVE WFM Brings Enterprise-Class Forecasting to Organizations of All Sizes through the Cloud The leading…
inContact Unveils Newest Release of inContact Agent
inContact, a NICE company announced the latest version of the inContact Agent on the Salesforce AppExchange,…
NICE Interactions: Carl Jorgensen, Head of Planning from Metro Bank
NICE Interactions 6th June IET Savoy Place, London Metro Bank had a requirement for a workforce…
The Contact Squad – Now at a Contact Centre Near You
Recognize these guys? Help them be the best with NICE…
NICE Customer Authentication Has Never Been Easier
Customer Authentication Has Never Been Easier or More Secure as NICE’s Real-Time Authentication Solution Now Extends…
NICE Release New Engage Omnichannel Recording Platform
New Release of NICE Engage Omnichannel Recording Platform Lets Organisations Deliver a Consistent Customer Experience across…
A View Into EE’s Automation Best Practices – Case Study
A View Into EE’s Automation Best Practices – Case Study Presented By: David Orton, Technical Manager,…
Average Handle Time (AHT) Best Practices
Average Handle Time (AHT) Best Practices – Warren Wilcock of inContact I get it, time is…
Swisscom Employs NICE Real-Time Authentication
Swisscom Employs NICE Real-Time Authentication to Provide Customers an Improved and More Secure Experience Switzerland’s leading…
NICE Announces Closing of inContact Acquisition
NICE & inContact to provide the market’s only integrated, analytics-driven contact centre and WFO suite in…
NICE Continues to Expand Contact Centre WFO Market Share
NICE Continues to Expand its Contact Centre WFO Market Share Lead According to DMG Report NICE’s…
NICE Ring The Nasdaq Market Opening Bell
On Monday (12th September 2016) NICE rang the Nasdaq market Opening Bell, in celebration of a…
NICE Announced Market Share Leader in Speech Analytics
NICE is the Clear Leader in Speech Analytics Outpacing Market Growth and Holding Over 47% of…
NICE Launches Scenario Analyzer, Enhancing Customer Journey Analytics
NICE Launches Scenario Analyzer, Enhancing Customer Journey Analytics with Business Intelligence NICE’s new Customer Journey Optimization…
NICE Launch Omni-channel Recording Platform Engage 6.5
NICE Introduces First Truly Omni-channel Recording Platform with Engage 6.5 The latest release of NICE’s leading…
Sinclair Voicenet EMEA Business Partner of the Year by NICE
Sinclair Voicenet Named EMEA Business Partner of the Year by NICE Systems – Top award recognises…
NICE Announce Details of Interactions London 2016
Interactions London 2016 – Customer Service and Contact Centre Professionals Share Best Practices and Experiences to…
NICE Acquires inContact, Revolutionising the Customer Service Market
NICE Acquires inContact, Revolutionising the Customer Service Market; As one company, the two leaders form the…