Telmore, a leading Danish telecom provider, serves customers across mobile, internet, and streaming services. With 80…
Category: – Contact Centre News
News from the UK contact centre industry
Nationwide Investment into Virgin Money Creates Contact Centre Jobs
Nationwide, who took over Virgin Money in October 2024 for £2.9bn, are to create 370 new…
IPI signs new partnership with QPC
IPI signs new partnership with QPC – The new agreement will expand reach of IPI’s Cloud…
Steps to Future-Proof Customer Experience for the Age of Agentic AI
Steps to Future-Proof Customer Experience in the contact Centre for the Age of Agentic AI explains…
How an API-First Design Empowers Cloud Contact Centres
How an API-First Design Empowers Cloud Contact CentresEnghouse Interactive Ben Levy, President, Enghouse Interactive The landscape…
Make every call count: Jabra launches Engage AI Complete
Make every call count: Jabra launches Engage AI Complete, the human-focused AI software for contact centres…
The State of UK Business Process Outsourcing
The State of UK Business Process Outsourcing: Technology, AI, and Growth Strategies BPOs are looking to…
Sabio Distrupt: CX Leaders Showcase AI Innovation & Transformation Success
Industry giants in customer experience (CX) converged on London this week (Tuesday, May 20th) for Disrupt…
SVL Business Solutions & Bluecrest Unite to Drive CX
SVL Business Solutions & Bluecrest Unite to Drive AI-Enabled Customer Service Excellence – contact centres –…
Multiagent Systems: Taking Agentic AI to the Next Level
Multiagent Systems: Taking Agentic AI to the Next Level in the contact centre Jurgen Hekkink, Head…
Report Outlines the State of Gen Z’s ‘Human Skills’ in the Workplace
A snapshot of the state of Generation Z in the workplace has been published illustrating a…
Clarity in the Chaos: Contact Centres Are Turning Data into Direction
Clarity in the Chaos: How Contact Centres Are Turning Data into Direction with Calabrio Insights In…
FourNet unveils AI-Powered Contact Centre Agent ‘IntellAIgent’
FourNet’s IntellAIgent uses Agentic AI to transform front and back-office customer service operations in seconds, with…
2025 CX Study: Meeting Rising Customer Expectations
Customer expectations have never been higher, and businesses have little room for error in their plans…
Why You Need a CX Monitoring Solution
Why You Need a CX Monitoring Solution – Not Just Another Application Monitoring Tool according to…
Data Reveals Quicker Contact Centre Response Times & Lower Attrition Rates
New CCMA Benchmark data reveals quicker contact centre response times and lower attrition rates The CCMA…
Food For The Poor Upgrades its Contact Centre Infrastructure
Food For The Poor Upgrades its Contact Centre Infrastructure with Web-based Platform from Noetica. Noetica has…
NICE Signs Strategic Collaboration Agreement with AWS
NICE Signs Strategic Collaboration Agreement with AWS To Accelerate End-To-End Customer Service Automation at Scale The…