RAC Bristol wins ‘South West Contact Centre of the Year’

RAC Bristol wins ‘South West Contact Centre of the Year’ for second year running The RAC…

2025 CX Study: Meeting Rising Customer Expectations

2025 CX Study: Meeting Rising Customer Expectations –  New contact centre report from Five9 Customer expectations…

Council Contact Centre shines in Mystery Shopper Exercise

A mystery shopper exercise at South Cambridgeshire District Council’s Contact Centre found 98% of advisors answered…

Sigma Connected Wins Gold at UK National Contact Centre Awards

Sigma Connected wins at  UK National Contact Centre Awards for Community Foundation success Sigma Connected has…

Cloud Contact Centres: Do they Pass the Test?

Private education in South East Asia is growing. The International Schools Database lists 98 International Schools…

Capita to Outsource Scottish Power Jobs to South Africa?

Back in May 2022 contact-centres.com reported that outsourcing company Capita had secured a 5-year £63m contact…

Consumers Demand Fines for Long Hold Times Survey Finds

Consumers Demand Fines for Long Hold Times in the contact centre , 8×8 Survey Finds with…

The Caravan & Motorhome Club Success at Contact Centre Awards

The Caravan and Motorhome Club was shortlisted in five categories in this year’s 30th prestigious UK…

30th UK National Contact Centre Awards – And the Winners are…..

UK’s Top Contact Centres Celebrate Excellence at the 30th UK National Contact Centre Awards Organisations including…

IPI Partners with C1 to extend IPI’s Flagship Compliance Solution

IPI partners with C1 to extend IPI’s flagship compliance solution in North America C1 to make…

Interact Named GOLD Winner UK National Contact Centre Awards

Interact Named GOLD Winner UK National Contact Centre Awards – Learning & Development Team of the…

AI Anxiety Risks Talent Drain in Contact Centres

AI anxiety risks talent drain in contact centres – but it doesn’t have to: New research…

Sabio Group’s Customers Receive Numerous Recognition at UK National Contact Centre Awards

Sabio UK National Contact Centres  – Sabio’s Stuart Dorman addresses the UK National Contact Centre Awards…

Content Guru scores 100% ‘Willingness to Recommend’ by Gartner

Content Guru scores 100% ‘Willingness to Recommend’ rating in the 2025 Gartner® CCaaS Voice of the…

AI Adoption Strategies: Choosing the Right Path to ROI

AI Adoption Strategies: Choosing the Right Path to ROI Ready to adopt AI in your contact…

Global Displacement of 1.9m Contact Centre Agents by Automation by 2029

Latest report from Cavell predicts the global displacement of 1.9 million  contact centre agents by Automation…

AI Provides Measurable Cost Savings & Positive Impact on CSAT

AI Provides Measurable Cost Savings and Positive Impact on CSAT within the contact centre, Despite Employee…

Why it’s time to trade in your Legacy Contact Centre

Why it’s time to trade in your legacy Contact Centre: A car enthusiast’s take on cloud…

NiCE Research Reveals Customer Service Happiness Is Rising

NiCE Research Reveals Customer Service Happiness Is Rising, As General Happiness Declines, with 72% of Consumers…

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