Verint Study Finds that Nearly Half of Consumers Surveyed are Suspicious About Data Privacy Consumers Expect…
Tag: Contact Centre
Intelecom Sponsors ContactBabel Research into Interaction Routing
Intelecom sponsors ContactBabel latest reseach into Interaction Routing Results highlight changes in enquiry routing as businesses…
ContactBabel: 1 in every 25 jobs in UK within contact centre industry
ContactBabel: 1 in every 25 jobs in the UK is within the contact centre industry. But…
Employers Failed to Motivate Staff in 2015
Employers failed to Motivate in 2015 according to Red Letter Days for Business Research A third…
What Can We Expect In The Contact Centre Space In 2016?
What Can We Expect In The Contact Centre Space In 2016? VoiceSage ’s Paul Sweeney has…
Aspect Software appoints Stephen Ball to Europe & Africa SVP
Aspect Software appoints Stephen Ball to Europe & Africa SVP – Former Hitachi Data Systems regional…
Contact Centre Review of the Year 2015
Contact Centre Review of the Year 2015! This year has been both a busy and landmark…
NICE Systems Engage Multi-Channel Platform Enhanced
NICE Systems Engage multi-channel interaction platform leverages ease of use, operation and implementation to ensure employees…
Predictions for contact centres I never thought I’d make
5 predictions for contact centres I never thought I’d make! We invited Paul Scott of Paul…
Tips to Boost Agent Motivation at Christmas
Tips to Boost Agent Motivation at Christmas – David Ford of Magnetic North looks at ways…
Customer Care Is Stuck In The Dark Ages according to Research
Customer Care – iAdvize Research Reveals What UK eCustomers Really Want For Christmas; Customer Care Is…
Hermes UK Group Chooses NICE WFM Solution
Hermes Group UK Chooses NICE’s Cloud-Based Workforce Management Solution for Improved Customer Service NICE cloud-based WFM…
Black Friday isn’t over yet for the contact centre
With Black Friday over the time for learning begins – Andrew Small, Vice President of Portfolio,…
CCMA Training – May the Course be with you!
The CCMA have announced a series of training courses for 2016: Training Events – May the…
What is the Voice of the Customer?
What is the Voice of the Customer? As the textbooks say, the Voice of the Customer…
Sitel Anniversary at Coventry Contact Centre
Sitel Celebrates First Anniversary at Coventry Contact Centre – Customer care provider set to boost 334-strong…
Webhelp Announce Winner of Christmas Card Competition
Webhelp Announce Winner of Christmas Card Competition – A pupil from St Bernadette’s primary school in…