Today’s consumer is well informed, with high expectations and more likely than ever before to share…
Tag: Contact Centre
eg solutions Secure Office Optimisation Contract
eg solutions plc back office optimisation software is to be used by a leading social networking…
Content Guru Hires New Business Development Manager
Content Guru Hires New Business Development Manager, David Miller. David Miller has joined Content Guru as…
Inspired Contact Centre Event Rewards Hard-Working Staff
A growing North East contact centre is demonstrating its commitment to employees and proving it is…
Content Guru Awarded a place on G-Cloud 8 Supplier Agreement
Content Guru has been listed as a G-Cloud 8 (G8) Software-as-a-Service provider for its suite of…
Ventrica Receives Two Nominations in ECCCSA 2016 Awards
Ventrica is proud to announce double nomination in European Contact Centre & Customer Service Awards 2016…
Customer Service is the Ultimate Business Weapon
When product and price just aren’t enough, customer service is the ultimate business weapon Nick Peart,…
Education Training Foundation Improves Customer Insights
The Education Training Foundation, which supports teachers, trainers, leaders and employers across the further education and…
ECCCSA Contact Centre Awards 2016 Shortlist Announced
The shortlist for the European Contact Centre and Customer Service Awards 2016 has been announced. Ann-Marie…
Speakers announced for Customer Contact Expo 28-29 September
Customer Contact Expo and Technology for Marketing events, which bring together all aspects of the customer…
storm® Powers Up Customer Engagement for Electricity North West
Electricity North West has gone live with an automated Cloud Contact Centre service through the award-winning…
Webhelp Shortlisted for Top Environmental Award at VIBES 2016
Leading global customer experience and business process outsourcing company, Webhelp, has been shortlisted for this year’s…
Liberata Finalists In Call North West Contact Centre Awards 2016
Liberata, the outsource contact centre, have been announced as finalists in nine categories at the Call…
EDF Doxford Contact Centre Paralympics Charity Campiagn
EDF Contact Centre staff at Doxford Park, Sunderland have raised over £1,000 in a series of…
UK Banks Must Heed NIST Warnings says Aspect
UK banks must heed the NIST’s warnings on SMS-based two-factor authentication, says Aspect Software News that…
Best Practice Operational Management Course
FREE one day best practice Operational Management Training Enterprise Workforce Optimisation for the Back Office Operations…
Rostrvm Solutions Cloud Contact Centre Service on G-Cloud
The robust rostrvm® Cloud Contact Centre Service from Rostrvm Solutions is now available on the Digital…