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Tag: Contact Centre
Robust Self-Service Platform Essential in Modern Contact Centre
Robust self-service platform now essential in the modern customer engagement centre, says Aspect Let customers handle…
The State of Workforce Management in Contact Centres – 2017
The State of Workforce Management in Contact Centres – 2017 It’s all about change. Change is…
Boost Your Productivity by Understanding Your Workstyle
Boost Your Productivity by Understanding Your Workstyle – Holger Reisinger Jabra Increasing productivity requires more than…
Five Steps to Reinventing Quality Management in Contact Centres
Five Steps to Reinventing Quality Management in Contact Centres Thomas Rødseth, VP of Product & Marketing…
Ultracomms Host PCI DSS Event at Engage Contact Centre Conference
Ultracomms hosts PCI DSS roundtable at the Engage Future of the Contact Centre Conference Ultracomms, Europe’s…
The Story of the Heating Engineer and the Contact Centre
Top tips from CALLCARE on how boiler and the heating engineer can increase their business while…
Enabling Public Sector Customer Choice – Voicesage
Enabling Public Sector Customer Choice – VoiceSage’s Matthew Weil examines the topic of a recent VoiceSage…
Customers Select Service Providers Based on Perks And Benefits
One in five Customers select service providers based solely on Perks and Benefits according to Echo…
UK National Contact Centre Awards Maximise Your Chances of Success
Entries for The UK National Contact Centre Awards close 28th February with the prestigious event taking place…
Hello?’ Research Suggests Greeting is Business Turn-Off
Hello?’ Research by Moneypenny PA suggests that the greeting is business turn-off – Time of day,…
Reasons to Enter the UK National Contact Centre Awards
6 Great Reasons to Enter the UK National Contact Centre Awards The UK National Contact Centre…
Contact Centre Agent Empowerment – Does It Really Matter?
Agent empowerment – does it really matter? Three Steps to letting go gracefully from Colin Hay…
One Customer But How Many Contact Centre Agents?
One Customer but how many contact centre agents? Putting aside the hype, are retailers managing to…
GCI Secure Contract for eg Operational Intelligence®
First contract win through partnership with GCI to distribute eg operational intelligence® software within the public…
Irish Life Expansion at Dundalk Contact Centre
Insurance company Irish Life have announced plans to expand its customer service contact centre in Dundalk, County…
Call Centre Know How Release Training Manual for Contact Centre Industry
Call Centre Know How Announces Release of Impressive New Training Manual for Global Contact Centre Industry…
Vitality Healthcare Improves Customer Journey with Noble
Vitality Healthcare Improves their Customer Journey with Noble’s Inbound 100 and WFM Cloud Solution Noble Systems,…
Facebook Messenger Conversations In A Contact Centre
Facebook Messenger Conversations In A Contact Centre – Live Demo As communications are ‘going digital’ the…