Severn Trent has been recognised for its great customer service by being handed the ‘Best Utility’…
Tag: Contact Centre
Invest In Training for Success in Your Contact Centre
What’s your contact centre’s competitive advantage? How would you define what makes your contact centre uniquely…
Private Sector Outsourcing Market Hits Three Year High
Sharp growth in technology investment saw private sector spending reach £4.93 billion last year, according to…
Think Before you Replace Your Contact Centre Legacy Systems
Before you rip up and replace your legacy systems: Can you achieve your CX goals with…
What Lies Behind Your Contact Centre Payment Solution?
Robert Crutchington at Encoded takes a look under the bonnet of payments in contact centres and…
greenbean Becomes Partner for Firstsource Contact Centre
Firstsource Solutions, the UK’s leading customer experience expert has chosen greenbean by NRG recruitment process outsourcing…
For Top Performance, Every Day is Feedback Day
For Top Performance, Every Day is Feedback Day – Steve Shellabear of dancing lion outlines why…
CEGA Deploy Teleopti WFM Contact Centre Scheduling
CEGA Group gains time and cost savings using Teleopti WFM for smarter contact centre scheduling Teleopti…
Contact Centre Agents Are Dissatisfied With Their Roles
Too many contact centre agents are dissatisfied with their roles….here’s why that’s important, and what you…
Last Week for UK National Contact Centre Awards
– Simplified entry process means it only takes around 15 minutes to enter – Downloadable Toolkit…
Yonder Digital Reveals UK Retailers Offering Best Customer Service
Latest research by Yonder Digital Group reveals 12 UK retailers that are offering the best customer…
The Inner Circle Guide To Cloud-Based Contact Centre Solutions
The Inner Circle Guide To Cloud-Based Contact Centre Solutions The Cirrus Sponsored Inner Circle Guides are…
IP Integration Growth Partner of the Year by Avaya
IP Integration, a leading provider of customer engagement solutions, has been merited with the 2017 UK…
4net Technologies Win Coveted Avaya Awards 2018
4net Technologies have won 2 coveted Awards at Avaya’s Edge of the World Tour 2018. Avaya’s…
Plusnet Announce Opening of New Contact Centre in Sheffield
Broadband and Mobile phone company Plusnet have announced plans to create 200 jobs at a new…
Over One Million Jobs At Risk From Contact Centre Crisis
Over One Million Jobs At Risk From Contact Centre Crisis – Smaller UK contact centres need…
Sabio Win Avaya Contact Centre Partner of Year Award
Sabio wins Avaya’s 2017 Contact Centre Partner of the Year Award • Leading Customer Experience and…
10 Days Left to Enter the UK National Contact Centre Awards 2018
The CCMA UK (Call Centre Management Association) announces that nominations for the 23rd UK National Contact…