The 2018 UK CX Decision-Makers Guide is based on hundreds of surveys with UK organisations, and…
Tag: Contact Centre
Consumers Demand Better & More Detailed Answers from Brands
UK consumers demand better, more detailed answers from brands – or they’ll move to rivals 94%…
Semafone Identifies 5 Insider Threats to Contact Centres
Following a survey of contact centre agents worldwide, Semafone – the leading provider of data security…
Alternatives To Phone Essential for Customer Engagement
Alternatives to phone are essential for successful customer engagement, says research from Aspect Software AI, chatbots…
NICE Webinar: The Future of Customer Service
NICE Webinar: The Future of Customer Service Presented By: Guest speaker, Mary Wardley, Program Vice President,…
Verint Launch Intelligent Customer Self-Service Capabilities
Verint® Systems Inc. have announced new customer self-service capabilities, including intelligent virtual assistants (IVAs) and enterprise…
Sabio Raises Game for Customer Experience with Bright UK Acquisition
Sabio raises the game for customer experience with Bright UK acquisition • Acquisition of Bright UK…
dancing lion: Why Apple is the King of Customer Service
Big news in the business world! There’s a four horse race to become the world’s first…
Countrywide Dedicate Contact Centre for Sport Relief 2018
Countrywide’s Conveyancing Services Manchester office will be transformed into a contact centre for Sport Relief 2018.…
Move Your Contact Centre to the Cloud with Confidence
Genesys eBook: Move your contact centre to the Cloud with Confidence If you are considering the…
Plan Your Learning Experience at Interactions 2018
Plan Your Learning Experience at Interactions 2018 – Take a Look at the Agenda! The Interactions…
Ultracomms introduce Range of PaySure Solutions at Contact Centre Expo
Ultracomms introduces its range of PaySure solutions to combat payment card fraud at Call and Contact…
Liquid Voice Makes PCI Compliance Easier for Contact Centres
Liquid Voice Makes PCI Compliance Easier for Contact Centres with new payment IVR solution Liquid Voice,…
4G Hacking Flaw Highlight Need To Improve Identity Authentication
4G hacking flaw highlights opportunity to improve identity authentication, says Aspect Software Vulnerabilities in SMS authentication…
Aeriandi Add Pindrop Fraud Protection to Cloud-Hosted Platform
Aeriandi adds Pindrop Fraud Protection to its cloud-hosted secure voice platform – Aeriandi is the first…
Introducing Twilio Flex: The Future of the Contact Centre
Introducing Twilio Flex: The Future of the Contact Centre – The world’s first fully programmable cloud…
8×8 Launch X Series Platform to Transform Enterprise Communications
8×8 Announces Launch of X Series Platform to Transform Enterprise Communications – New X Series Combines…
Castle Water Invests in State Of The Art Contact Centre
Castle Water prepares for further expansion with new state of the art contact centre. Castle Water,…
Noble Systems Acquires FidoTrack Contact Centre Gamification
Noble Systems Acquires FidoTrack – Global contact centre technology acquires one of the leading providers of…