With over 120 staff operating in South East London, Hexagon Housing have been providing quality social…
Tag: Case Studies
Managed Care Provider Transitions inContact Cloud
inContact have announced that a new healthcare customer is moving contact centre operations to the cloud…
HomeServe Customers are being encouraged to Rant & Rave
Customers contacting HomeServe, one of the UK’s leading Home Assistance providers, are being encouraged to ‘Rant…
Hillarys made-to-measure quality approach extends to customer service
Established in 1971 Hillarys is the UK’s number one supplier of made-to-measure blinds, shutters and curtains.…
Liveops DeinDeal AG Embeds LiveOps at Heart of Customer Service
LiveOps phone panel added to Salesforce.com for attentive and pro-active customer experience LiveOps have announced that…
Papa John Invite their Customer to Rant and Rave
Papa John, one of the world’s largest pizza chains, is inviting all of its customers to…
East Dunbartonshire Council installs Smartvoice Viewpoint
East Dunbartonshire Council is making a positive move to encourage people to say what they think…
International Greetings: delivering multi-channel contact for Tesco Cards
International Greetings plc is the one of the world’s leading designers, manufacturers, importers and distributors of…
Proactive notifications improves operational efficiency at Anglian Water
Anglian Water is the largest water and water recycling company in England and Wales by geographic…
Mothercare improve customer service thanks to Transversal
The Challenge Improve customer services across Mothercare’s key three sales channels – the web, contact centre…
Think Money Group turns to Sabio
Sabio to deliver further value with Avaya communications platform upgrade, an enhanced self-service solution, SIP-enabled IP…
Amey invites their customers to ‘Rant & Rave’
Leading service provider Amey has become the first supply company in the utility sector to employ…
Salix Homes Deploys Smartvoice Viewpoint
Salix Homes, the award-winning social housing provider, is deploying SmartVoice ViewPoint, a cost-effective customer feedback solution…
SAV Credit chooses Aspect Software’s Workforce Management
Specialist credit card provider upgrades workforce management software in newly acquired contact centre as part of…
Sabio: The BGL Group Delivering great customer experience
Sabio has worked with the BGL Group, one of the UK’s largest personal lines insurance groups…
North Lincolnshire Council installs Sinclair Voicenet Recording Solution
North Lincolnshire Council has awarded Sinclair Voicenet a major contract to supply and install a new…
Interactive Intelligence is just the fit for Next
Leading clothing and homeware retailer, Next, has refit its three contact centres with Interactive Intelligence solutions,…
Altitude uCI Solution Brings Competitive Advantage to We Fight Any Claim
UK Claims Management Company Profits from Altitude uCI Unified Customer Interaction Solution Flexibility Altitude Software have…
Echo Managed Services helps deliver 400% increase in registrations for RAF Careers
– Echo uses Facebook to enable RAF engagement with potential recruits – Performance secures further customer…