Welsh Water Turns on Tap to Enhanced Customer Experiences

Welsh Water Turns on the Tap to Enhanced Customer Experiences through its contact centre with 8×8…

Nine in ten Businesses using AI-driven Personalisation

Nine in ten businesses are using AI-driven personalisation to drive growth, Twilio research shows Businesses worldwide…

83% of Customer Service Managers have added GigCX Talent

New research from gig customer experience (GigCX) platform Limitless has revealed that 83% of customer service managers…

Contact Centre Frontline Salaries up by 11% in the year

According to the UK Contact Centre Salary and Skills Guide, published today by the CCMA (Call…

CallMiner Collaborates with Microsoft to Enhance AI Capabilities

CallMiner Collaborates with Microsoft to Enhance AI and machine learning Capabilities Through Azure Cognitive Services, including…

Empowering Contact Centre Agents to Deliver Excellent CX

Empowering Contact Centre Agents – Sabio Group’s Interview with Microsoft At Sabio Group’s Disrupt 2023 event…

IPI Secures Equity Share Investment from Ethos Partners

IPI, the contact centre specialist and solutions provider, today announced that it has secured equity share…

Cirrus Expands Partnership to Enhance CX Delivery

Cirrus, the leader in contact centre as a service(CCaaS), have announced an expansion of its partnership…

Oscars of the Contact Contact Industry Opens for Entries

The award-winning European Contact Centre & Customer Service Awards (ECCCSA) is now taking nominations for its…

Contact Centre Webinar: Microsoft Teams Tech Clinics

Contact Centre Webinar: Microsoft Teams Tech Clinics – Thursday 11th May 2023 @11am BST Hosted by…

Medallia Partnerships to Enhance Agent Assistance

Medallia Announces Partnerships to Enhance contact centre agent Assistance for Customer Service Improve contact centre agent…

Gen Z Most Likely to Struggle with Cost Of Living Crisis

Gen Z most likely to struggle keeping up with water bills as a result of the…

Sabio Group Strengthens Commitment to Nordics Following Expansion

Sabio Group Strengthens Commitment to Nordics Following Recent Expansion » Nicolai Ginge named Country Manager for…

Achieving Instant Impact Across your CX Strategy

Achieving instant impact across your customer experience strategy Your practical guide to achieving instant impact across…

Overcoming Ageing Tech Key To Modernising Police Engagement

Overcoming ageing technology hurdles key to modernising police engagement Shub Naha, Director of Critical National Infrastructure…

Zoopla Announce Outsource Agreement with Ventrica

Zoopla Announce Outsource agreement with Ventrica – Zoopla the property website, have announced that they are…

Iceland Deesisde Contact Centre Staff Face Redundancy

It has been reported that Iceland, the frozen food retailer, is set to make contact centre…

Why Pause & Resume Call Recording Isn’t Enough

Why Pause & Resume Call Recording Isn’t Enough: Call recording is an essential process for many…

Content Guru Recognised by Analyst Firm Ventana Research

Content Guru Recognised by Leading Analyst Firm Ventana Research as storm® CKS® is Named a Digital…

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