Former Avaya Managing Director Lee Shorten joins board of independent customer contact technology specialist Sabio, the…
Tag: Call Centre
CallNorthWest Awards Ceremony!
CallNorthWest hosted a sparkling ‘New York Nights’ themed Gala Dinner for this year’s North West Contact…
Ultra Commications appoint Justin Hamilton-Martin as CEO
Ultra Communications Ltd have announced the appointment of Justin Hamilton-Martin as Chief Executive Officer. The board…
CCMA announce expansion of BSc in Customer Contact Planning and Management
Undergraduate Qualification to Drive Standards of Professionalism and Career Adoption in UK Contact Centres The Call…
the many ‘wow’ factors of the contact centre industry
In todays competitive marketplace every company strives to have the best product, the best service or…
Jabra Boosts Productivity in Noisy Work Environments with New Jabra Evolve Product Line
Jabra have announced the launch of its newest product series, Jabra EvolveTM. Jabra Evolve is…
Azzurri research shows that mobile workers become more productive workers
71% of businesses believe there are still greater productivity gains to be had from mobile services…
Widespread dissatisfaction with standard and consistency at UK contact centres
82% of consumers say dealing with contact centres is an unnecessary stress Research by Damovo UK…
Homeworkers opting for Group Conference Calls
In the modern day world of home working or ‘telecommuting’, more companies are opting for a…
Pay and Conditions in Contact Centres 2014/15 Report
IDS Pay and Conditions in Call and Contact Centres 2014/15 Report provides a detailed picture of…
JD Williams to outsource Contact Centre to Serco
JD Williams to outsource Manchester Contact Centre to Serco – Local jobs protected and will remain…
Webhelp thrill-seekers raise £3,600 with charity skydive
A daring team from Falkirk Outsourcer Webhelp UK have taken on a skydive to raise money…
Webhelp recognised as Major Contender in Everest Group’s Contact Centre Outsourcing Report
Webhelp has been acknowledged as a Major Contender in the global customer experience market, in the…
Severn Trent Water taps into new technology to help customers
Severn Trent Water was established 1974 as a regional, state-owned water authority. Based in Coventry, the…
What do you really think of Cloud in the Contact Centre?
Contact-centres.com have joined forces with Aspect to find out what the UK contact centre industry really…
21st century BPO – better service, leaner margins
AOMi chief executive Richard Jeffery explores how an increased operations management capability within the back office…
It’s Customer Service Week (if you don’t know already)
I suppose that whatever starts across the Pond tends to end up in the UK sooner…
Voice continues to expand with four new appointments
Scott Johnson and Chris Woolley have both been appointed Operations Managers at Voice. Scott already has…
Healthcare provider selects customer contact solution from mplsystems
mplsystems to significantly reduce call and email waiting times for The 3fivetwo Group, connecting patients more…