VoiceSage ‘s Paul Sweeney discusses Contact Centres and SMS Conversations and suggest that this is the…
Tag: Call Centre
Sabio OnDemand delivers Avaya as part of hosted contact centre offering
Sabio has launched Sabio OnDemand – a powerful, fully-integrated hosted offering that provides contact centre operators…
Capita Survey Confirms Gamification holds the key to operational benefits
Capita Survey Confirms Gamification holds the key to operational benefits but less than half of organisations…
Research and Markets: UK Contact Centres Market Report 2015
Research and Markets has announced the addition of the “Contact Centres Market Report 2015” report to…
Echo Managed Services expand Collection Division
Echo Managed Services expands collections division with acquisition of utilities specialist, Grosvenor Services Group – Adds…
SJS Solutions improve customer care standards for In Practice Systems
SJS Solutions improve customer care standards for In Practice Systems (INPS), the 2nd biggest healthcare IT…
Jabra: IT is Growing Into Your Brain
Jabra – Holger Reisinger. If you think you are spending too much time online, you have…
CCMA Announce Series of Training Courses
The CCMA, Call Centre Management Association, have announced a series of one day training courses, Operational…
Ageas Retail announce Closure of Belfast Contact Centre
Ageas Retail, a motor insurance company, has announced that it will close its Belfast based contact…
Irish Water seeking agents at Cork Contact Centre
Irish water has announced the recruitment of 350 additional staff at its Outsource provider Abtran’s contact…
Traveline Cymru wins contact centre outsource contracts
Traveline Cymru, the public not for profit transport information service for Wales, has secured outsource contracts…
Noble Systems Releases Noble Maestro Version 8
Noble Systems have announced the release of Noble® Maestro Version 8, an update of the company’s…
Echo Managed Services provide Anglian Water with 24/7 Service
Anglian Water Business links up with Echo Managed Services to strengthen Out-Of-Hours incident support for customers…
Eptica research sees Twitter overtake email for fast, accurate customer service
Latest Eptica research sees Twitter overtake email for fast, accurate customer service UK brands are failing…
Cirrus – Delivering the Experience Customers Deserve
Why is the Customer Experience so Important? Whereas running an efficient and effective contact centre is…
RESPONSE “Show The Love” for Help For Heros
Leading UK customer management specialists, RESPONSE, have shown their “love” for raising funds for chosen charity…
Enghouse Interactive – Getting on the Front Foot with Proactive Customer Service
Enghouse Interactive – Spring is just around the corner and for many people that’s a chance…
Jabra UK&I Increases Channel Sales with Appointment of Kelly Dickson
Jabra UK & Ireland Business Solutions enhances its Sales team with the appointment of a new…
Jabra: Confetti Days Kill Productivity
Today, I had a confetti day: this means that I had to spend the night in…