Marsden Building Society has installed SmartVoice ViewPoint, a customer feedback solution from Sinclair Voicenet. This hosted…
Tag: Call Centre
HMRC acts to improve customer service with their Contact Centres
HMRC allocates £45 million to help improve phone and post service – HM Revenue and Customs…
Webhelp UK Celebrates Long Service Team Members
Webhelp UK Celebrates Long Service Team Members across UK contact centres: Customer experience provider, Webhelp UK,…
Interactive Intelligence: ‘Putting Your Retail Customers First’ Event
Interactive Intelligence: ‘Putting Your Retail Customers First’ Event – Join Interactive Intelligence at this unique event…
Plusnet Reduce Opening Hours of Sheffield Contact Centre
Plusnet, the mobile and broadband provider, have announced plans to reduce the opening hours of its…
Salesforce Unveils Service for Apps
Salesforce Unveils Service for Apps – the Future of In-App Mobile Support. Powered by the Service…
Customer Engagement Drives Third of UK Cloud Deployments
Customer engagement drives one third of UK cloud deployments, CIF research finds – Improving customer service…
Eckoh plc – Full Year Results and Possible Acquisition of Netcall plc
Eckoh, a global provider of secure payment products and customer service solutions, is pleased to announce…
10 ways to reduce average call handling time in your contact centre
In this article Danny Cresswell of Syntec suggests ten ways in which you can reduce the…
Vets Now Open Emergency contact centre
Vets Now, the Dunfermline based vet practise, have announced that it will create 18 jobs with…
Aspect Software announces new Global Consultant Liaison Programme
Aspect Software announces new Global Consultant Liaison programme • Programme addresses growing interest from consultants to…
Intelecom UK dials up rapid growth
Intelecom UK dials up rapid growth by doubling license revenue in last 12 months Intelecom UK…
Customer Service Excellence What’s holding you back?
Customer Service Excellence – what’s really holding you back? – article by Amanda Green, Principal consultant…
4net Technologies Win at Comms Business Awards
4net swept to success at the prestigious Comms Business Awards 2015 by winning three awards. They…
Webhelp UK Report – Nearly 90% of Businesses are Neglecting Customer Experience
Webhelp UK Report – Nearly 90% of Businesses are Neglecting Customer Experience. Mobile technology means customers…
Videlica Report Highlights Failure to Tackle Call in Queues
Videlica report highlights that keeping customers waiting in phone queues costs UK businesses an estimated £3.7…
Blog: You don’t know how centres are until you have to use them
Whilst every contact centre would claim that they are world beating and have the best technology…
TeleTech Recruiting 140 Contact Centre Staff
TeleTech Holdings have announced the company is looking for dynamic customer experience representatives to fill 140…
Webhelp UK team scale Ben Nevis in charity climb for Cancer Research
A team of local customer experience advisors, from Webhelp UK, has taken on Britain’s highest mountain…