Sinclair Voicenet has exceeded all business growth targets by achieving an increase in turnover of more…
Tag: Call Centre
Blog: Bells and Whistles in the Contact Centre
Bells and Whistles in the Contact Centre – At the recently held Customer Contact Expo it…
Interactive Intelligence Company of the Year!
Interactive Intelligence Named 2015 EMEA Company of the Year in Customer Contact by Frost & Sullivan…
Sitel announce 1,500 Career Opportunities
– Demand for Flexible Working Opportunities Driving Job Market in the UK – Global customer care…
The Future of UK & US Customer Contact
The future of UK & US customer contact – the largest-ever research studies, available now from…
Outsource Contact Centre Locator
Contact Centre Managed Services UK Ltd have launched an innovative new service to help clients find…
Speech Analytics – 5 Steps to Success
Speech Analytics – 5 steps to Success – Borge Astrup, Managing Director, customer contact division at…
Echo Managed Services Outsource Contract
Outsourced customer contact specialist, Echo Managed Services, has won a major contract with the Standards and…
Ascensos create 200 contact centre jobs
Ascensos create 200 new contact centre jobs in Motherwell; Ascensos, a start-up multi-channel contact centre in…
Enghouse Interactive Contact Centre Award
Enghouse Interactive Scoops Frost & Sullivan Contact Centre Award Analyst impressed that Enghouse’s Contact Centre solutions…
SJS Solutions enhance Reseller programme
SJS Solutions Launch New Reseller Area to Make Creating Engaging Contact Centre Environments Easier For Resellers…
Webhelp UK Celebrate Success at Star Awards
Webhelp UK hosted its fifth annual Star awards at Glasgow’s Kelvingrove Art Gallery and Museum on…
The Next Big Thing in Customer Experience Technology
What’s next for Customer Experience Enabling technology? David Turner of Webhelp UK looks into the future…
Response Rebranded Kura following buy-out
Rebrand comes after MBO and strong business performance for Customer Management Specialist One of the UK’s…
Contact Centre On Hold Annoyance
Contact Centre On Hold biggest annoyance – Britons rank being stuck on hold the biggest annoyance…
Romania becoming outsource destination
Romania is increasingly becoming an outsource destination of choice for UK businesses such as the contact…
Contact Centre Team Leader Event
Contact Centre Team Leader Event – The South West and Welsh Contact Centre forum are hosting…
Jabra Expands SPEAK Series
Jabra Expands SPEAK Series: Adding Ease of Use to Conference Calls and Simplicity to Collaboration New…