Outsourced customer contact centre Ventrica has won Gold in the ‘Best Outsourced Contact Centre’ category at…
Tag: Call Centre
Big Celebrations as Winners Announced at the ECCCSAs
BGL, Firstsource and Legal and General were crowned Contact Centre of the Year Large, Medium and…
BGL Named Best Contact Centre In Europe
BGL Group’s contact centres named best in Europe at the European Contact Centre and Customer Service…
Does your Company Provide Excellent Customer Service?
Every contact centre strives to provide excellent customer service but how is this acheived? Steve Shellabear…
Focusing on the Human Aspect for Seamless TUPE Transfer
To make TUPE transfers work, there is a lot more to consider than just compliance with…
Benchmarking Study of UK Customer Contact Operations
The largest HR & operational benchmarking study of UK customer contact operations is now available, giving…
NICE Empowers Garanti Bank to improve CX
NICE empowers Garanti Bank to improve customer service and build brand loyalty with its advanced analytics…
What are your investment priorities for 2018?
As part of Ember’s ongoing effort to help you shape your customer management strategies they have shared their latest investment priorities survey. Please help…
Safeguarding your Contact Centre against Employee Misconduct
Safeguarding your Contact Centre against employee misconduct – Jane Goodayle, Marketing Director, PCI Pal With the…
How Artificial Intelligence Could Change Your Contact Centre
How Artificial Intelligence could change your contact centre Thomas Rødseth at Puzzel looks at how, why…
Mobile Fraud Being Hampered By Lack of clarity Around Liability
Efforts to tackle mobile fraud are being hampered by a lack of clarity around liability, says…
Underwhelmed with Ineffective Legacy Contact Centre Tech?
Is your business leaving customers underwhelmed due to ineffective legacy call centre technology? Join Maintel &…
Skills You didn’t Realise from Working in a Contact Centre
5 lifelong career skills you didn’t realise from working in a contact centre The way call…
Is Your Contact Centre Really Ready for Black Friday?
Are You REALLY Black Friday-Ready? Back Friday is here: it’s happening this very Friday. As with…
Eckoh Apple Pay Solution Wins Payment Innovation of the Year
Eckoh’s Apple Pay solution wins Payment Innovation of the Year Eckoh the global provider of secure…
Chatbots will Cut Energy Supplier Call Waiting Times
Let customers handle common queries on their own terms with self-service platforms to boost customer experience…
Automate your call volumes and Save 20% on Volumes
Customer service automation: How to automate up to 20% of your call volumes in 2018 The…
Aspect Software Brings Enhancements to Aspect® Via™ 17.1
– Release includes enhancements to omni-channel and operational capabilities, along with new cloud flexibility and security…
Lloyds Banking Group on Call For BBC Children in Need
Nearly 1,200 Lloyds Banking Group colleagues at call centres across the UK will be showing their…