Contact Centre Private Equity House on the Acquisition Trail with £20m Warchest Manchester & Hong Kong…
Tag: Call Centre
Agent Headsets – Not a Secret Anymore!
Agent are proud to announce the launch of their updated 2018 contact centre headset range. The…
PCI DSS 3.2 Set to Expose Compliance Cramming Warns PCI Pal
1st February 2018 marks the deadline for businesses to adopt new industry standard, PCI DSS 3.2,…
Building a Powerful Sense of Team in the Contact Centre
“Building a Powerful Sense of Team” – How an SAS Mindset Can Help Businesses Survive and…
CardEasy wins PCI Excellence Award for Success with Staples
CardEasy wins another ‘PCI Award for Excellence’ for its success with Staples in Europe Syntec has…
Redwood Technologies Group Certified by Cyber Essentials
Redwood Technologies Group, comprising communications technology innovator Redwood Technologies and cloud contact centre provider Content Guru,…
Make homeworking a successful option for your contact centre
8 Ways to make homeworking a successful option for your contact centre – Colin Hay at…
Lidl UK launches AI wine chatbot to UK customers with Aspect
Aspect Software has announced a partnership with the UK’s fastest growing retailer, Lidl UK, to deliver…
Feenstra Powers Up Customer Experience with storm®
The market leader in home installation technology in the Netherlands, Feenstra N.V., has entered into a…
CallGuard Wins Second PCI Excellence Award for Eckoh
Eckoh plc, the global provider of secure payment products and customer contact solutions, has for the…
Change and adapt! It’s only natural
Change and adapt! It’s only natural. Steve Shellabear of dancing lion explains What do Bear Grylls…
Retail Shopping in the UK – Communication Channels of Preference
Following a research survey conducted by YouGov, statistics show the most recent in communication channel preferences…
Contact Centre Fined for Making 75m Nuisance Calls
A company which made 75 million nuisance calls in four months has been fined £350,000 by…
Customer Experience – Getting the Two-Way Connection Right
Customer Experience – getting the two-way connection right By Fabrice Martin, SVP, Marketing and Product Management…
Storm Helps G4S to Streamline Customer Experience
How storm Helps G4S Netherlands to Streamline Customer Experience Content Guru BV, along with development partner…
Raising the status of outbound dialling in contact centres
Outbound dialling sometimes has a dubious reputation but used properly, is a powerful outreach tool. The…
Great Team Leaders Are Best Thing Since Sliced Bread
Why Great Team Leaders Are Best Thing Since Sliced Bread – Marie Cross of Contact Centre…