Convergence Summit 2018: Digital Transformation doesn’t work unless you do. Luckily, you don’t have to go…
Tag: Call Centre
Top Tips for Deploying AI in Your Contact Centre
Top Tips for Deploying AI in Your Contact Centre – Jonathan Sharp, Director, Britannic Technologies Artificial…
Aspect Seminar: ‘Transforming your Contact Centre’ Seminar
9.00 – 11.00am Wednesday 10th October 2018 Tower Bridge, 193 Tower Bridge Road, London, SE1 2UP…
Morgan Sindall Property Services sign Deal with Rant & Rave
Morgan Sindall Property Services sign deal with the leader in real-time customer engagement technology Rant &…
Contact Centre Event: Release your Innovation
Release your Innovation Free workshop for public sector leaders Thursday 27th September 2018 Crowndale Centre (Camden…
Ultracomms Showcase Pioneering Payment Technology at Summit
Ultracomms to showcase its pioneering telephone payment technology at major industry summit in Manchester Ultracomms will…
Ago Outsourcing 240 Jobs at Gateshead Contact Centre
Ago Outsoucing have announced the creation of 240 jobs in Gateshead as the company open their…
Admiral Picks Semafone for Contact Centre Security
Car insurance specialist upgrades PCI DSS compliance with Semafone’s Cardprotect™ technology UK insurance provider Admiral has…
Capitec Select IMImobile to Deliver Automatically Generated Client Communications
Capitec, South Africa’s fastest growing bank, selects IMImobile to deliver all automatically generated client communications IMImobile,…
Risks of Outdated Contact Centre Infrastructure
Overcome the Risks of an Outdated Contact Centre Infrastructure Whether it’s a sagging, worn-out sofa or…
Keep Calm & De-Scope! PCI DSS Compliance for Contact Centres
Keeping your data secure without stifling innovation is possible with a little planning and technology. Colin…
Avoidable Customer Churn Costs UK Businesses £25b
Electricity, insurance, gas and broadband suppliers top the CallMiner Index Empathy in call centres is key…
8 Qualities Your Contact Centre Agents Should Have
Excellent customer service is something of an art form, but by getting some of the core…
94% of Organisations Recognise Importance of Cloud
94% of organisations recognise the importance of cloud in improving customer experience, says Aspect Software research…
How Internet of Things Will Change the Contact Centre
What is the Internet of Things (IoT)? In simple terms, IoT refers to connected devices that…
Teleopti Receives Patent for Chat Staffing Algorithm
Chat staffing algorithm continues thought leadership and innovation on best practices for omnichannel customer service planning…
Injixo 2018 Contact Centre WFM Benchmark Survey
injixo need your help and insights to craft the ultimate 2018 WFM Benchmark Report to uncover…
Combatting Fraud in the Contact Centre – Top Tips
Combatting fraud in the contact centre – top tips – CNP crime is still predicted to…