The business process outsourcing (BPO) industry is thriving in the UK, where the sector’s revenue is…
Tag: Call Centre
Is Your Salesforce CRM Stuck in a Rut?
These days, many organisations find themselves grappling with a common dilemma: is their Salesforce CRM still…
Ofcom Fines BT £2.8m for failing its EE and Plusnet Customers
– EE and Plusnet – owned by BT – failed to implement new rules that help…
Sabio’s Wellbeing Companion Now Available on the Genesys AppFoundry
Sabio Group has announced its new Wellbeing Companion solution is now available in the Genesys AppFoundry…
The Power of CX – as Told by the Customer
The Power of CX – as Told by the Customer – Steve Joyner, Vice President Avaya…
AI Stands to Benefit Contact Centre Agent Mental Health
Global Study of Contact Centre Leaders by Calabrio reveals How Artificial Intelligence May improve Call Centre…
Unlock the Secrets of Customer Service Excellence
Unlock the Secrets of Customer Service Excellence: Who’s Winning and What’s Broken? Leigh Hopwood – Chief…
Inaugural CX Force Awards Winners Honoured at Avaya ENGAGE
Inaugural CX Force Awards Winners Honoured at Avaya ENGAGE for Transforming Customer Experiences in the contact…
4 tips to apply to your Payment Processes to boost CX
4 tips to apply to your payment processes to boost your CX in your contact centre…
Combatting Burnout: Optimise Occupancy with the Right WFM Solution
Combatting Burnout: Optimise Occupancy with the Right WFM Solution in your contact centre as injixo explains…
BT Announce Closure of Enniskillen Contact Centre
It has been reported that BT is to close its contact centre in Enniskillen with the…
Taxpayers let down by Poor HMRC customer service
– HMRC’s telephone customer service is not delivering – average wait time of nearly 23 minutes…
Self-Service & Remote Working – The Future of Customer Contact?
A successful self-service interaction costs less than one-tenth of a phone call, and AI now means…
Avaya Unveils Significant Enhancements to Avaya Experience Platform
Avaya Unveils Significant Enhancements to the Avaya Experience Platform, Further Elevating the Enterprise Customer Experience Avaya…
Calabrio’s WFM Integrates with Avaya Experience Platform
Calabrio’s Workforce Management Contact Centre Software Integrates with Avaya Experience Platform™ Public Cloud to Power Cloud-Driven…
Fix Auto UK Selects Vodafone storm® for Personalised Interactions
Fix Auto UK Selects Vodafone storm® to Deliver Personalised & Efficient Interactions Content Guru have today…
Avaya and RingCentral Expand Strategic Partnership
Avaya and RingCentral Expand Strategic Partnership with AI-Powered Communications and Collaboration Experiences New Hybrid Solution Empowers…
Sigma Connected Accredited as top UK employer
Sigma Connected accredited as a top UK employer for second year in a row by The…
Calabrio Community Forum | June 2024
Calabrio Community Forum | June 2024 – Business Systems is back with another instalement of the…