Evolve3 65 Flex, Evolve3 65 and Evolve3 45 expand the new Evolve3 professional-grade headset range, bringing…
Category: – Contact Centre News
News from the UK contact centre industry
Alvaria Launches Integrated Outbound Compliance Solution for Zoom Contact Centre
Alvaria have announced the general availability (GA) of its integration with Zoom. This milestone brings enterprise-grade…
Britannic Awarded Mitel Contact Centre Specialisation Partner Status
Britannic Technologies, a UK-based systems integrator and managed service provider, today announced it has been awarded…
Today’s Workforce Overwhelmingly Turns to Voice for Communication
Today’s Workforce Overwhelmingly Turns to Voice for Communication in High-Value and Critical Moments As AI reshapes…
UK Pupils & Students Aren’t the Only Ones Feeling Exam Pressure
UK Pupils and Students Aren’t the Only Ones Feeling Exam Pressure – Universities Are Too, with…
65% of Contact Centre Leaders Call Their AI Successful
65% of Contact Centre Leaders Call Their AI Successful. Yet 43% of Projects Are Delayed or…
British Airways reopens Newcastle Contact Centre with £17m Investment
British Airways has opened its doors, and phonelines, to its refreshed Newcastle contact centre after a…
ESP Group Named in The Sunday Times Scotland Fast 50
ESP Group has been named in the inaugural 2026 edition of The Sunday Times Scotland Fast…
Content Guru Brings AI-Powered CX to the Next Contact Center Summit 2026
Content Guru Brings AI-Powered CX to the Next Contact Center Summit 2026 Content Guru, a leading…
Contact Centres are Racing to End Silos as Voice Volumes Climb
Zendesk’s Momentum Shows Contact Centres are Racing to End Silos as Voice Volumes Climb Voice remains…
eGain Announces eGain AI Agent for Zoom Contact Centre
eGain have announced eGain AI Agent for Zoom Contact Centre, delivering trusted, AI-powered answers and actions…
Big Wins for Bupa, Octopus Energy & DHL Express at UK National Contact Centre Awards
Big Wins for Bupa, Octopus Energy & DHL Express at UK National Contact Centre Awards Awards…
ESP Group Secures TfL Contract Creating Up to 40 New Jobs
ESP Group Secures Multi-Million-Pound TfL Contract Creating Up to 40 New Contact Centre Jobs ESP Group…
Over 50% of brands have Adopted Agentic AI According to Survey
Over 50% of brands have adopted agentic AI, yet high-value customer journeys remain in manual limbo,…
Lloyds Expands Agentic AI Capability: End of the Contact Centre Agent?
Lloyds Banking Group is recruiting for almost 300 agentic AI-related roles and offering one of the…
Email is the Most Trusted Form of Communication
Email is the Most Trusted Form of Communication Between Consumers & Businesses – When it comes…
Route 101 Modernises Identicare Contact Centre
Route 101 Modernises Identicare Contact Centre with AI-Powered Voice Platform – Long-standing partnership delivers enhanced voice capabilities,…
Connect Powers StepChange’s Expansion of Financial Support Services
Connect Powers StepChange’s Expansion of Financial Support Services Over the past three years, Connect, a global business communications…
Organisations Feel Pressure to Scale AI for Customer Experience
Survey: Nearly All European Organisations Feel Pressure to Scale AI for Customer Experience, Yet Only 38%…