NiCE Unveils The Agentic AI CX Frontline Report, Delivering First Quantifiable Evidence of AI-First Customer Experience…
Category: – Contact Centre News
News from the UK contact centre industry
Medallia Unveils Latest Innovation to further Omnichannel Experience
Medallia unveils latest innovation agenda at Experience ’26 to further omnichannel experience transformation New generative AI…
Gartner’s AI Cost Prediction Is Wrong – But It’s a Symptom of a Broken Industry Model
Gartner’s AI Cost Prediction Is Wrong – But It’s a Symptom of a Broken Industry Model…
Housing Associations: Who owns Competence & Conduct Standard Planning in the contact centre?
The social housing sector is undergoing a fundamental shift towards enhanced professionalism in 2026 with the…
Who Leads in Customer Service Excellence?
UK consumers now wait over three minutes on average to speak to a contact centre agent…
Is Your Contact Centre Ready for Consumer Bots?
AI is Calling: Is Your Contact Centre Ready for Consumer Bots? AI assistants are no longer…
5 Predictions Defining the Future of AI and CX in EMEA
Hype or Reality? 5 Predictions Defining the Future of AI and CX in EMEA Sam Counterman…
Performance Fade: What Happens to Frontline Agents as Complexity Rises
Performance fade: What happens to frontline agents as complexity rises Thursday February 12th 2026 | 10…
6 key CX trends to watch for 2026
6 key CX trends to watch for 2026 – If the past few years were about…
Cirrus Awarded NiCE Platinum Partner Status
Cirrus has been awarded Platinum Partner status by NiCE, the global leader in AI-powered platforms that…
Zinc & Octopus Energy Officially Open Contact Centre Floor
Zinc Group have official opened a newly refurbished, Octopus Energy-branded cntact centre floor, marking a significant…
Be Part of the UK Contact Centre Decision-Makers Guide
With insights built on hard data, the 23rd annual edition of “The UK Contact Centre Decision-Makers’…
CCA Global Unveils Annual Convention 2026
CCA Global Unveils Annual Convention 2026 Exploring Trust, Technology and the Future of CX Senior customer…
NHS Lanarkshire Introduces New Cloud-Based Telephony System
NHS Lanarkshire Introduces New Cloud-Based Telephony System NHS Lanarkshire has implemented a new cloud-based telephony system…
Sabio’s Consultancy Helps Accelerate Telecom Transformation
Sabio’s Consultancy Helps Accelerate Major Telecom Transformation – Bouygues Telecom’s partnership with Sabio Group demonstrates how expert…
Calabrio’s Release “Voice of the Agent” Report
Calabrio’s “Voice of the Agent” Report Finds the Modern Contact Centre Balancing Empathy and AI in…
The Ivy Collection Boosts Conversion Rates by 20%
The Ivy Collection Boosts Conversion Rates by 20% through its contact centre wth Five9 The Ivy…
The Cost of a Contact Centre
The cost of a contact centre –Luke Cuthbertson, Head of CX Consulting Practice at Route 101 discusses…
Webinar | CX + EX: The New Leadership Equation in the Age of AI
Join Natalie Calvert (HuddleCX) and Nicola Copcutt (Direct Line Group) as they explore why customer experience…