Latest News & Information from the UK Contact Centre Industry

Calabrio – The State of the Contact Centre

Content Guru Celebrates UK IT & ECCCSA Awards Shortlist Success

Content Guru, a leading global provider of cloud Customer Experience (CX) and contact centre technology, is delighted to…

Meeting Gen Z Customer Expectations in the Contact Centre

Gen Z is quickly becoming the key customer demographic for UK businesses, expecting seamless, hyper-personalised, omnichannel experiences. Almost…

Bringing the Contact Centre Back into the Business

Bringing the Contact Centre Back into the Business – Jurgen Hekkink, Head of Product Marketing at AnywhereNow, explains.…

Jabra – ClearSpeech

8×8 and Southampton FC Bridging the Gap Between Telephone and Terrace

8×8 and Southampton FC Renew Partnership to Bridge Gap Between Telephone and Terrace with cloud-based contact centre and…

Bringing the Contact Centre Back into the Business

Bringing the Contact Centre Back into the Business – Jurgen Hekkink, Head of Product Marketing at AnywhereNow, explains.…

The Future of the Financial Industry in a Digital Age

Transforming Customer Engagement: The Future of the Financial Industry in a Digital Age In today’s financial services sector,…

Hybrid Working in the Contact Centre Survey

Hybrid Working in the Contact Centre survey gives unique insight into homeworking trends 2016 – 2025 The recently…

Capita Secures Contact Centre Outsource Contract with Scottish Power

Capita secures Contact Centre Outsource contract extensions with Scottish Power: a strategic partnership powering the future of customer…

Five9 Launches New Integration in Epic Toolbox

Five9 Launches New Integration in Epic Toolbox – New integration delivers faster hyper-personalized modern patient experiences without adding…

Medallia announces Jagrit Malhotra as new Chief Revenue Officer

Medallia, the global leader in customer and employee experience, today announced that Jagrit Malhotra has joined the company…

Hybrid Working in the Contact Centre Survey

Hybrid Working in the Contact Centre survey gives unique insight into homeworking trends 2016 – 2025 The recently…

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