The Caravan & Motorhome Club Success at Contact Centre Awards
The Caravan and Motorhome Club was shortlisted in five categories in this year’s 30th prestigious UK National Contact…
AI Anxiety Risks Talent Drain in Contact Centres
AI anxiety risks talent drain in contact centres – but it doesn’t have to: New research reveals training…
Calabrio – The State of the Contact Centre
Global Displacement of 1.9m Contact Centre Agents by Automation by 2029
Latest report from Cavell predicts the global displacement of 1.9 million contact centre agents by Automation by 2029…
Building a Smarter Contact Centre with AI and Automation
Sabio’s Kevin McGachy highlights some key considerations ahead of any AI implementation in the contact centre. The foundation…
Jabra – ClearSpeech
Telmore Saves 400 Hours/month with AI-driven Conversational Intelligence
Telmore, a leading Danish telecom provider, serves customers across mobile, internet, and streaming services. With 80 contact centre…
Why it’s time to trade in your Legacy Contact Centre
Why it’s time to trade in your legacy Contact Centre: A car enthusiast’s take on cloud migration –…
ECCCSA Awards 2025
Customer Service Industry Ranked Second Best for Employee Benefits
The customer service industry has been named the UK’s second best-performing industry for employee benefits, according to new…
NiCE Research Reveals Customer Service Happiness Is Rising
NiCE Research Reveals Customer Service Happiness Is Rising, As General Happiness Declines, with 72% of Consumers Citing AI…
Capita to Outsource Scottish Power Jobs to South Africa?
Back in May 2022 contact-centres.com reported that outsourcing company Capita had secured a 5-year £63m contact with Scottish…
IPI Partners with C1 to extend IPI’s Flagship Compliance Solution
IPI partners with C1 to extend IPI’s flagship compliance solution in North America C1 to make IPI’s “automated…
Capita to Outsource Scottish Power Jobs to South Africa?
Back in May 2022 contact-centres.com reported that outsourcing company Capita had secured a 5-year £63m contact with Scottish…
Consumers Demand Fines for Long Hold Times Survey Finds
Consumers Demand Fines for Long Hold Times in the contact centre , 8×8 Survey Finds with 62% of…