Shortlist Announced for Cnect Wales Contact Centre Awards
The shortlist has been announced for the 27th annual Cnect Wales Contact Centre Awards, ahead of the sold-out…
AgenticAI will Re-Define the World of the Contact Centre Agent
Agentic AI Is Not About Replacing People — But It Will Redefine the Work They Do Kevin McGachy,…
Calabrio – The State of the Contact Centre
AgenticAI will Re-Define the World of the Contact Centre Agent
Agentic AI Is Not About Replacing People — But It Will Redefine the Work They Do Kevin McGachy,…
How AI Can Sustain Productivity During the Peak Holiday Season
Bridging the Summer Gap: How AI Can Sustain Productivity in the contact centre during the Peak Holiday Season …
Jabra – ClearSpeech
MSC Cruises Optimises Global Workforce Management
MSC Cruises optimises global workforce management for its contact centre operations with Peopleware MSC Cruises, the world’s third…
Resorting to Digital – Cloud Technology for Hospitality
Living costs and living standards in South East Asia have risen. For the hospitality industry, staffing costs have…
Bridging the Contact Centre Gap: Omnichannel, AI & the future of CX
Bridging the contact centre gap: Omnichannel, AI and the future of CX – Magnus Geverts, VP of Product…
2025 CX Study: Meeting Rising Customer Expectations
2025 CX Study: Meeting Rising Customer Expectations – New contact centre report from Five9 Customer expectations have never…
Sigma Connected hat trick as Sunday Times top employer
Business outsourcing and contact centre outsourcer Sigma Connected has been named one of the UK’s leading employers for…
IPI Partners with C1 to extend IPI’s Flagship Compliance Solution
IPI partners with C1 to extend IPI’s flagship compliance solution in North America C1 to make IPI’s “automated…
Medallia announces Jagrit Malhotra as new Chief Revenue Officer
Medallia, the global leader in customer and employee experience, today announced that Jagrit Malhotra has joined the company…
UK Consumers Are Biggest AI Sceptics across EMEA
UK Consumers Are Biggest AI Sceptics across EMEA – ServiceNow research shows how the UK is one of…