Customer Service Leaders Recognised at CCA Global Awards 2025
Hundreds of senior customer service leaders from across the UK and beyond gathered yesterday to celebrate the winners…
FourNet unveils AI-Powered Contact Centre Agent ‘IntellAIgent’
FourNet’s IntellAIgent uses Agentic AI to transform front and back-office customer service operations in seconds, with personalised, complex,…
Calabrio – The State of the Contact Centre
Steps to Future-Proof Customer Experience for the Age of Agentic AI
Steps to Future-Proof Customer Experience in the contact Centre for the Age of Agentic AI explains Content Guru…
Clarity in the Chaos: Contact Centres Are Turning Data into Direction
Clarity in the Chaos: How Contact Centres Are Turning Data into Direction with Calabrio Insights In the modern…
Jabra – ClearSpeech
Telmore Saves 400 Hours/month with AI-driven Conversational Intelligence
Telmore, a leading Danish telecom provider, serves customers across mobile, internet, and streaming services. With 80 contact centre…
AnywhereNow Dialogue Cloud NEO AI-driven Omnichannel Contact Centres
AnywhereNow Unveils Dialogue Cloud NEO: The Next Generation of AI-driven Omnichannel Contact Centres for Microsoft Teams AnywhereNow, a…
ECCCSA Awards 2025
Why You Need a CX Monitoring Solution
Why You Need a CX Monitoring Solution – Not Just Another Application Monitoring Tool according to CloudCX.ai Traditional…
The State of UK Business Process Outsourcing
The State of UK Business Process Outsourcing: Technology, AI, and Growth Strategies BPOs are looking to grow and…
The State of UK Business Process Outsourcing
The State of UK Business Process Outsourcing: Technology, AI, and Growth Strategies BPOs are looking to grow and…
Make every call count: Jabra launches Engage AI Complete
Make every call count: Jabra launches Engage AI Complete, the human-focused AI software for contact centres Jabra launches…
Nationwide Investment into Virgin Money Creates Contact Centre Jobs
Nationwide, who took over Virgin Money in October 2024 for £2.9bn, are to create 370 new contact centre…
2025 CX Study: Meeting Rising Customer Expectations
Customer expectations have never been higher, and businesses have little room for error in their plans to deliver…