Customer experience surveys have long been used by businesses to gauge customer satisfaction and improve their…
Category: – Contact Centre News
News from the UK contact centre industry
Unpacking the Customer Satisfaction Crisis – What Can Contact Centres do?
Unpacking the customer satisfaction crisis – What Can Contact Centres do? Tom Darnell, COO of IRIS…
Does Working From Home Really Work?
Our blog recently explored the disconnect between the media view on working from home (WFH) and…
How AI can Improve Contact Centre Customer Satisfaction
How AI can improve contact centre customer satisfaction – Alex Croucher, founder and intelligent automation director…
Why Customer Journey Mapping is Your Contact Centre’s Secret Weapon
Mapping the Customer Journey – Why Customer Journey Mapping is Your Contact Centre’ Secret Weapon Know…
Achieving Customer Service Excellence with Data-Driven Insights
A Step-by-Step Guide to Achieving Customer Service Excellence with Data-Driven Insights – Contexta360 Discusses If you’re…
Companies Join Forces to Provide Expertise & Guidance on Consumer Duty Regulations
Business Systems, TCC and Recordsure Join Forces to Provide Comprehensive Expertise and Guidance on New Consumer…
Finalists announced for European Contact Centre & Customer Service Awards 2023
The Finalists have been announced for the European Contact Centre & Customer Service Awards 2023 The…
40% of CX Leaders Voted Contact Centre Reporting Top Challenge
40% of CX Leaders voted contact centre reporting as a top challenge in 2023 The latest…
PCI Pal Receives Triple Shortlisting at the Payments Awards 2023
PCI Pal have announced it has been announced as a finalist in three categories at this…
The Ultimate Guide to Contact Centre Forecasting with Excel
The Ultimate Guide to Contact Centre Forecasting with Excel – Download the eBook from injixo Do…
US Tour Operator Announce Manchester Contact Centre Plans
It has been reported that US based tour operator, Avanti Destinations,are set to open a 20-seat…
How Embracing Collaboration can help local Councils Achieve Digital Autonomy
Better together: How embracing collaboration can help local councils achieve digital autonomy By Mark Gannon, Director…
Sabio Group Named on Crown Commercial Service Network Services 3 Framework
Sabio Group Named as Supplier on Crown Commercial Service’s Network Services 3 Framework Sabio Group, the…
Content Guru Named in 2023 Gartner Magic Quadrant for Contact Centre as a Service
Content Guru Named in 2023 Gartner® Magic Quadrant™ for Contact Centre as a Service Content Guru,…
Contact Centre Forecasting Fundamentals: How to Forecast Workload
Contact Centre Forecasting Fundamentals Part 1: How to Forecast Workload Contact centre forecasting is the cornerstone…
CX that Delivers on your Brand Promise’ – Ventrica White Paper
How to create and execute a customer experience strategy for your brand that delivers real commercial…
Serco Secure Lincolnshire County Council Customer Service Contract
Serco have been selected for new contract by Lincolnshire County Council to continue providing customer services,…