Research shows demand from consumers for ‘Single Customer View’ approach to customer experience being ignored by…
Category: – Reports/Surveys
Cloud Contact Centres Become a Reality for 2013
The ‘2013 Cloud Contact Centre Survey’ reveals an increasing number of UK contact centres have started…
Noble Systems Survey Reveals Organisations Continue to Rely on Manual Contact Tools
Noble Systems Corporation have announced the results of its latest survey of contact centre operations, revealing…
The Future of Customer Service 2013
The CCA Kcom ‘Future of Customer Service’ report 2013 marks the third year this authoritative research…
Telephony Best Channel for Complaint Handling & Customer Satisfaction
Telephony Best Channel for Complaint Handling & Customer Satisfaction with 73% of US businesses say, if…
Rostrvm Solutions survey shows contact centres slowed down
Rostrvm Solutions latest survey of UK contact centres has found that staff productivity is being hampered…