North East Ambulance Service (NEAS) opened its third base at Wynyard Business Park in Billingham in…
Category: – Recruitment
New NHS 24 Contact Centre opened by First Minister
The First Minister has opened a new NHS24 contact centre in Hillington, Glasgow, as part of…
Ventrica appoints Jo Regan-Iles as new Chief People Officer
Ventrica, the fast-growth multilingual customer management outsourcer for blue-chip brands, is pleased to announce the appointment…
Firstsource Committed to Create Contact Centre Jobs
Firstsource committed to create contact centre jobs, expand operations and investment across the UK Firstsource Solutions…
Engaged Employees: Difference Between Successful & Struggling Contact Centre
Engaged employees: the difference between a successful and struggling contact centre by Judith Schuder, VP of…
KCOM Searching for Local Talent at Hull Contact Centre
KCOM has launched a major recruitment drive to fill 40 new customer service roles at their…
Vodafone Create 300 Jobs at Stoke-on-Trent Contact Centre
Vodafone confirms future way of working in the UK, including the creation of 300 new customer-facing…
How Can Contact Centres Avoid Employee Burnout?
How can contact centres avoid employee burnout? Brian Atkinson, General Manager, and Vice President EMEA at…
Stagecoach Appoint New Head of Customer Service
New Stagecoach dedicated customer contact centre moves a step closer with new Head of Customer Service…
Echo MS Appoint Customer Services Director to Board
Contact centre Outsource company Echo Managed Services appoints customer services director to its board Rachael Merrell…
A Guide to Recruitment and Retention in your Contact Centre
Recruitment and Retention in your Contact Centre A guide to recruiting the best talent for your…
Infobip appoints Bobby White as Head of Marketing, Europe
Infobip appoints Bobby White as Head of Marketing, Europe Infobip, the global communications provider, has announced Bobby White…
Toople Opens Second Contact Centre with Support from BT
Toople PLC, a provider of bespoke telecom services to UK SMEs and a reseller of BT’s…
New NHS 24 Contact Centre Opens in Dundee
A new NHS 24 contact centre has opened in Dundee – allowing the service to help…
Three-quarters of Contact Centre Agents Facing Imminent Burnout
Three-quarters of Contact Centre Agents facing imminent burnout MaxContact calls on the industry to make 2022…
Contact Centre Attrition Risks if Resignations Start
Contact Centre attrition levels are at risk of spiralling if the ‘Great Resignation’ starts to really…
BT 150 New Jobs & Second Contact Centre in Newcastle
BT announces 150 new jobs and second multi-million pound contact centre in Newcastle BT Group today…
Contact Centres Could Be Heading for Own HGV Driver Crisis
Why the contact centre industry could be heading for its own HGV driver crisis – Ben…
Calabrio Introduces First SVP of Corporate Development
Calabrio Introduces First SVP of Corporate Development to Capitalize on Growth and Market Opportunity New executive,…