Contact centre Outsourcer Echo-U has announced that it will be bringing 50 new seasonal jobs to…
Category: – Recruitment
5 Reasons for Contact Centre Employee Burnout
Even though psychologist Herbert Freudenberger first coined the term “occupational burnout” in a 1974 medical journal,…
Aspect Announce Appointment of Chris Koziol to CEO
Chris Koziol takes on CEO role after six years as Aspect President Aspect Software, a leading…
BT Consumer Create 1,000+ Jobs at its UK Contact Centres
• More than 1,000 permanent roles to be created in BT call centres across the UK…
Vodafone & Webhelp Refurbished Contact Centre
Vodafone UK and Webhelp celebrate £1m refurbishment of Kilmarnock contact centre Vodafone UK and customer experience…
Apprentice to Troubleshooter for Banking Giants & Local Council
Spark of Genius – “From Apprentice to troubleshooter for banking giants and his local council.” Ewan…
Homeserve Recruiting at Nottingham Contact Centre
HomeServe has launched a recruitment drive to recruit 70 contact centre customer service agents at its…
Virgin Atlantic to Close Crawley Contact Centre
Virgin Atlantic have announced the closure of its Crawley based contact centre and have entered into…
SSCL Newport Announces New Contact Centre Jobs
Shared Services Connected Limited (SSCL) has announced 50 new contact centre jobs at its Customer Service…
Contact Centres Failing to Engage & Retain Customer Service Agents
Contact centres failing to engage and retain young Millennial and GenZ customer service agents • 2nd…
Staff Churn – An Unsustainable Reality
Survey after survey show that average employee turnover in the contact centre sector is consistently over…
ArrowXL Appoint Head of Customer Experience
ArrowXL, the UK’s leading two-person home delivery expert, has further strengthened its senior team with the…
Firstsource Create 300 Jobs at Derby Contact Centre
Firstsource Solutions have announced plans to create 300 new jobs at its Pride Park contact centre…
RBS Announce Closure of Leicester Contact Centre
The Royal Bank of Scotland Group have announced plans to close their contact centre in Leicester…
Onward Homes Create 40 Jobs at Accrington Contact Centre
Onward Homes have announced the creation of 40 full-time jobs as the Housing Association reveals £500k…
Contact Centre Director – DFDS – Newcastle
Contact Centre Director – DFDS Salary: Circa £80,000 plus comprehensive package Newcastle DFDS was founded in…
Virgin Media Set to Close Swansea Contact Centre
Virgin Media has announced that its Swansea contact centre, opened in 2012, will close Autumn 2019…
MERJE Launch Volume Recruitment Services for Contact Centres
MERJE launches MERJE Front-Line Talent volume recruitment services for Customer Contact market MERJE, the specialist recruitment…
Echo-U South Seek 50 Agents for Contact Centre
Echo-U South is creating up to 50 permanent customer service advisor jobs for local people. Located…