HGS Create 150 Jobs at Selkirk Contact Centre

HGS to create 150 new jobs in Selkirk and invests in Purchasing and upgrading contact centre…

Financial Growth See Jabra Continue To Add New Talent

Driving forward: strong financial growth sees Jabra continue to add new talent Jabra, the sound specialist,…

Contact Centre Opens in Norwich Creating 30 Jobs

Watson Fuels have announced the opening of a new Customer Contact Centre in Norwich creating up…

Tesco Dundee Contact Centre Creates 200 Jobs

– Tesco have created 200 new jobs at their Customer Contact Centre in Dundee Tesco has…

Jabra Announce Hiring of New Employees Across UK&I

Shakin’ it up: Jabra bolsters roster with series of new appointments and movers in UK&I Jabra,…

TTEC Announces Key Appointment to European Leadership Team

TTEC Holdings, Inc. a leading global customer experience services provider focused on the design, implementation and…

200 Seasonal Jobs at Newcastle Contact Centre

Newcastle contact centre Echo-U have announced 200 Jobs in the lead-up to Christmas as the outsourcer…

Echo-U To Recruit 50 Staff at Bournemouth Contact Centre

Contact centre Outsourcer Echo-U has announced that it will be bringing 50 new seasonal jobs to…

5 Reasons for Contact Centre Employee Burnout

Even though psychologist Herbert Freudenberger first coined the term “occupational burnout” in a 1974 medical journal,…

Aspect Announce Appointment of Chris Koziol to CEO

Chris Koziol takes on CEO role after six years as Aspect President Aspect Software, a leading…

BT Consumer Create 1,000+ Jobs at its UK Contact Centres

• More than 1,000 permanent roles to be created in BT call centres across the UK…

Vodafone & Webhelp Refurbished Contact Centre

Vodafone UK and Webhelp celebrate £1m refurbishment of Kilmarnock contact centre Vodafone UK and customer experience…

Apprentice to Troubleshooter for Banking Giants & Local Council

Spark of Genius – “From Apprentice to troubleshooter for banking giants and his local council.” Ewan…

Homeserve Recruiting at Nottingham Contact Centre

HomeServe has launched a recruitment drive to recruit 70 contact centre customer service agents at its…

Virgin Atlantic to Close Crawley Contact Centre

Virgin Atlantic have announced the closure of its Crawley based contact centre and have entered into…

SSCL Newport Announces New Contact Centre Jobs

Shared Services Connected Limited (SSCL) has announced 50 new contact centre jobs at its Customer Service…

Contact Centres Failing to Engage & Retain Customer Service Agents

Contact centres failing to engage and retain young Millennial and GenZ customer service agents • 2nd…

Staff Churn – An Unsustainable Reality

Survey after survey show that average employee turnover in the contact centre sector is consistently over…

ArrowXL Appoint Head of Customer Experience

ArrowXL, the UK’s leading two-person home delivery expert, has further strengthened its senior team with the…

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