NICE inContact Introduces CXone – the World’s No. 1 Cloud Customer Experience Platform CXone is a…
Category: Editorial Category
Echo Managed Services Appoints Programme Director
Outsourced customer contact specialist Echo Managed Services has appointed a programme director to deliver its new cloud-based billing solution…
Portsmouth City Council Extends Call Recording
Portsmouth City Council Extends Call Recording to more departments Following the successful installation of a Liquid…
Aspect Software Launches Aspect Verify 17 in the UK
Trust platform adds “Proximity” checks and advanced reporting to increase completion rates and reduce friction Banks…
8×8 Introduces New Capabilities For Enhanced Customer Experiences
8×8 Introduces New Capabilities for Contact Centres to Deliver Enhanced Customer Experiences 8×8 Virtual Contact Center…
Predictive Diallers And The Philosopher’s Stone
Predictive Diallers And The Philosopher’s Stone – Danny Singer of Noetica looks at how abandoned calls…
Aeriandi Expands Voice Services with NICE Nexidia Analytics
Aeriandi expands secure voice services to offer NICE Nexidia Analytics Complementary suite of analytics tools enhances…
“That’s not my Job” – The Art of Delegation. CALLCARE Discusses
That’s not my job”: Are job descriptions the be all and end all when delegating? It…
Enghouse Interactive Releases Communications Centre 10.0
Communications Centre 10.0 – Updated contact centre application enhances agent experience withintelligent SMS routing and integration,…
AGO Outsourcing Create Contact Centre Jobs
AGO Outsourcing have announced the creation of 470 jobs at their new East Kilbride based contact…
Only 10 days left to enter the ECCCSAs (and counting…)
It’s much more fun joining the biggest party in our industry if your company is shortlisted…
CCMA Masterclass: The Bots are still coming
The CCMA have announced a re-run of their popular one-day Masterclass ‘The Bots are still coming’…
Ipswich Based Contact Centre Goes into Administration
Call Connection, the Ipswich based telemarketing contact centre, has gone into administration with the Administrators confirming…
Prince of Wales officially opens Moneypenny Contact Centre
Moneypenny, the leading provider of telephone answering, outsourced switchboard, live chat and customer contact solutions, was…
Teleopti – Real Time Adherence – What’s not to love?
Real Time Adherence – what’s not to love? – Nick Smith at Teleopti gives 3 compelling…
Migrating Contact Centres to Support Omnichannel
Businesses Join Genesys in Webinar on Migrating Contact Centres to Support Omnichannel Customer Experiences Register for…
ECCCSA Select Industry Experts To Judge Awards
– ECCCSA Judges represent Europe’s top customer contact professionals – ECCCSA Judges handpicked for their…
Don’t miss the Aspect Via Roadshow! Register today!
Don’t miss the Aspect Via Roadshow! Register today! Meet our guest speaker Join us on our…