For any contact centre, balancing exceptional customer service, high levels of customer engagement and efficiency it…
Category: Editorial Category
The Key to a Successful PCI DSS project
The Keys to a successful PCI DSS project as revelaed by Colin Westlake Managaing Director at…
The Future of the Contact Centre – The role of Agents
The Future of the Contact Centre – The Transitioning Role of Agents to Knowledge Experts Technology…
Ten Reasons to Buy a Predictive Dialler – a Business Guide
“Ten Reasons to Buy a Predictive Dialler” – a Business Guide by Niels Richthof, senior solutions…
Discover Aspect Verify at their Innovation Days
Discover Aspect Verify at our Innovation Days. Hear from the GSMA about international initiatives to…
Service Level: Avoid losing it and Deliver Performance
Teleopti – Webinar – Service Level: How to avoid losing it and deliver solid performances Thursday…
How RAC Automate Emergency Callouts and Reduce Costs
Case Study: How Content Guru Helped the RAC to Automate Emergency Breakdown Callouts and Reduce Costs…
Is Customer Service the New Sales and Marketing?
Is customer service the new sales and marketing asks Enda Kenneally, VP of business development, West’s…
Ways Real-Time Data Improves Customer Service
Ways Real-Time Data Improves Customer Service By Scott Parker- Sequina Instant access and 360-degree views of…
Ventrica Shortlisted in Prestigious ECCCSA Awards
Ventrica is shortlisted four times in the prestigious European Contact Centre and Customer Service Awards 2017…
Customer Engagement More Important Than Increasing Profit
Customer engagement is more important than increasing profit and business growth, says the C-suite New research…
Aspect Verify Innovation Day – Gaming & Betting
Aspect Verify Innovation Day – Gaming & Betting – Thursday 28th September 2017 Why attend?…
Aspect Verify Innovation Day – Pharmacies
Aspect Verify Innovation Day – Pharmacies – Tuesday 26th September 2017 Why attend? Regulations are changing,…
Aspect Verify Innovation Day – Finance & Insurance
Aspect Verify Innovation Day – Finance & Insurance – Wednesday 27th September Why attend? Hear from…
Take Part in the UK Contact Centre Decision-Makers’ Guide
The 2017 UK Contact Centre Decision-Makers’ Guide (15th edition) With insights built on hard data, the…
Echo-U Expand Newcastle Based Contact Centre
Echo-U, the Newcastlebased outsource company, has made a six-figure investment to expand onto a new floor…
How Smart Meters will Impact the Contact Centre
In today’s society, data protection is increasingly a concern for many consumers. Data breaches appear in…
SVL Business Solutions Makes Senior Appointments
SVL Business Solutions, the UK’s most experienced provider of multimedia interaction recording and advanced contact centre…