Let customers handle common queries on their own terms with self-service platforms to boost customer experience…
Category: Editorial Category
Automate your call volumes and Save 20% on Volumes
Customer service automation: How to automate up to 20% of your call volumes in 2018 The…
Aspect Software Brings Enhancements to Aspect® Via™ 17.1
– Release includes enhancements to omni-channel and operational capabilities, along with new cloud flexibility and security…
Lloyds Banking Group on Call For BBC Children in Need
Nearly 1,200 Lloyds Banking Group colleagues at call centres across the UK will be showing their…
What’s the Favoured Channel in the Contact Centre?
Providing consumer choice in a multi-generational marketplace The French expression plus ça change, plus c’est la…
It’s a call centre, Jim, but not as we know it…….
The human touch with the help of some robotics: how customer service is transforming By Guy…
Noble Systems Issued 150th Patent for Contact Centre Technology
Noble Systems, a global leader in omnichannel contact centre technology solutions, announces the issuance of its…
KCOM Announce The Closure of Hull Contact Centre
KCOM, the Hull based telecommunications company, have announced that they are to close its Hull contact…
Teamwork makes the Dream Work according to Report
Teamwork makes the Dream Work – Employees more productive when working with friends, says new research…
Public Sector Outsourcing Spikes in Q3 2017
Government buyers account for 70 per cent of spend between July and September, according to the…
City Council puts Knowledge at Heart of Customer Service
Birmingham City Council puts knowledge at the heart of customer service with Eptica Enables faster, more…
Economy Secretary opens Carpeo Newport contact centre
Contact centre business, Carpeo, has celebrated the official opening of its latest facility, situated in Cleppa…
Webio Secure Place on Google Blackbox Connect Programme
Webio, The Conversational Middleware Company™ has been successful against 210 companies from 42 countries to secure…
Four Seasons Health Care Appoints Echo to Manage Helpline
Four Seasons Health Care appoints Echo to manage dedicated new customer helpline Four Seasons Health Care…
Teleopti New Online WFM Calculator – Try it free!
Teleopti’s new online calculators help companies see staff and cost benefits of Workforce Management tools WFM…
Four Outsourcing Myths Quashed by Arvato
Four outsourcing myths quashed: Why a partnership approach can help brands deliver exceptional customer experience Fraser…
The Contact Centre from an Advisor’s Perspective
Kura and Inisoft recently teamed up with CCA Global to understand the challenges front-end advisors face and…
The 2017-18 UK Contact Centre Decision-Makers Guide
The 15th edition of “The UK Contact Centre Decision-Makers’ Guide” – the UK’s largest study of…