The Greater Manchester Good Employment Charter welcomes FM Outsource Bury-based contact centre FM Outsource, an outsourced…
Category: – Outsource/BPO
British Gas Grows Partnership with ResQ Creating 200 Jobs
British Gas Grows Partnership with ResQ Creating 200 New Jobs in Hull ResQ, the leading outsourced…
Lemon Contact Centre – Adding Zest to European Tech Firms
Lemon Contact Centre – Exporting services to European Tech Firms adds zest to Lemon’s client roster.…
ResQ Recognised as ‘Outstanding Company to Work For’
ResQ, the leading outsourced contact centre specialist, has announced that it has been recognised by its…
So Why is Inbound Customer Service So Important?
So why is Inbound Customer Service So Important to contact centres? FM Outsource highlights the many…
How to Make the Move to 24-Hour Customer Care
How to make the move to 24-hour customer care in the contact centre Jonny Campbell, Head…
Journeycall Contact Centre Secures TfL Contracts
Journeycall, an Arbroath based outsource contact centre, has won three outsource contract extensions with Transport for…
FM Outsource Celebrates 10 years and Growth Success
FM Outsource, a Bury-based contact centre provider of innovative outsourced customer service solutions for some of…
Capita Agree 5 Year Contact Centre Agreement with ScottishPower
Capita plc have announced it has secured a five-year agreement to deliver front-line customer support services…
CC33 Announce New Values to Boost Employee Wellbeing
Sheffield contact centre CC33 has unveiled its updated company values and people promises to mark Mental…
go-centric Launches New Values with New Innovation Hub
go-centric launches new values as it throws open the doors of new innovation hub National contact…
Ventrica appoints Iain Banks as new Chief Executive Officer
Ventrica, the fast-growth multilingual customer management outsourcer for blue-chip brands, is pleased to announce the appointment…
CCMA Good Practice Guide to Contact Centre Outsourcing
CCMA Good Practice Guide: A Good Practice Guide to Contact Centre Outsourcing With customer service…
Arvato Secure Contact Centre Contract Extension
Arvato Secure Contact Centre Contract Extension with Premium Automotive Group Arvato CRM Solutions has secured a…
Sigma Connected & Vanquis Mark 10-year Milestone
Sigma Connected and Vanquis mark 10-year milestone with new customer service contact centre contract A business…
CC33 Announce Charity Partnership with Cash for Kids
CC33 announce charity partnership with Cash for Kids with ambitious £10,000 fundraising goal Leading Sheffield-based contact…
ResQ Announce New Business Development Director
ResQ, the leading outsourced contact centre specialist, has announced the appointment of Clive Burnham as Business…
Senior Appointments at CC33 Sheffield Contact Centre
Sheffield contact centre CC33 go from strength to strength with four senior appointments CC33 is pleased…
Europa Contact Centre 2022 A Pivotal Growth Year
Europa Contact Centre, the multi-channel outsource contact centre, has recruited three new starters as part of…