Journeycall has been awarded its first contracts as part of a highly sought-after framework agreement for…
Category: – Outsource
Deloitte – Ireland continues as Global hub for contact centres
Ireland continues as a ‘Global hub’ for contact centres services according to Deloitte report. According to…
Kelda Water Choose Echo RapidXtra Billing Solution
Kelda Water Services Retail chooses Echo’s market leading RapidXtra Billing and Customer Relationship solution to underpin…
Journeycall awarded customer service accreditation
Journeycall awarded top customer service accreditation for excellence by CCA Global Following a rigorous consultation process,…
Thames Water Selects Wipro for Outsource Partner
Wipro have announced that it has been chosen by Thames Water, the United Kingdom’s largest water…
Echo MS gets Vote from Electoral Commission
Echo Managed Services supports Electoral Commission with EU Referendum campaign Outsourced customer contact specialist, Echo Managed…
Debenhams extends Capita customer services contract
Debenhams extends Capita customer services contract Capita have announced that Debenhams Retail plc has chosen to…
Capita Signs Gold Partner Agreement with Interactive Intelligence
Capita IT Enterprise Services has signed a Gold Partner agreement with Interactive Intelligence Group Inc. a…
giffgaff Renews Outsource Contract with Firstsource
giffgaff, the mobile network provider, is continuing to develop its outource contact centre partnership with Firstsource…
Parseq Create 700 Jobs at Sunderland Contact Centre
Parseq is set for further expansion at its Sunderland contact centre following a multi-million pound increase…
What are the Cost Saving Opportunities for BPOs?
Did you know that 3 in 5 BPOs in the UK cite cost effectiveness as their…
Echo Managed Services gets Vote from Electoral Commission
Echo Managed Services, has won a major contract with the Electoral Commission to provide customer service…
Sitel Positioned as a Leader in Gartner Magic Quadrant
Sitel Positioned as a Leader in Gartner Magic Quadrant for Customer Management Contact Centre BPO for…
Webhelp UK Gives Colleague £9,000 New Car Voucher
Webhelp UK has given one lucky colleague a £9,000 voucher to spend on a new car.…
Sykes in Spoontaneous Celebration at Fulfilment Centre
Sykes Galashiels in Spoontaneous Celebration at Fulfilment Centre as they have 3,000,000 reasons to celebrate this…
Teleperformance Announces Outsource Agreement with Boots
Teleperformance UK and South Africa announces Outsource agreement with Boots UK Teleperformance have announced an agreement…
Arvato secures 5 year Outsource Contract with BMW
arvato wins five-year contract to drive multi-channel customer services for premium automotive group arvato, the business…
Are BT Jobs the end of Contact Centre Outsource?
BT announcement this week that they are to recruit 1,000 UK based agents to ‘increase customer…