Global Contact Centre Outsourcing Market – Procurement Market Intelligence Report 2017-2021 – Research and Markets Research…
Category: – Outsource
Renault and Arvato Expand Award-Winning Partnership
Business process outsourcing provider Arvato has expanded its award-winning partnership with Renault UK, securing a new…
Kura Select Liverpool 1st Contact Centre Outside Scotland
Kura selects Liverpool City Region for its first contact centre outside of Scotland – Creating up…
Call Centre Outsourcing v In-House Any Benefits?
Call Centre Outsourcing Services – What makes it Beneficial? With the BOOM in the IT industry,…
Expolink rebrands contact centre services as ‘WeAnswer’
Expolink, the leading Wiltshire-based provider of multichannel customer contact services, is rebranding its contact centre business…
ResQ Seaham Contact Centre Set for Further Growth
Res Q’s Seaham Contact Centre Set for Further Growth in 2017 with new ‘South Wing’ Following…
allDayPA Form Outsource Partnership with The Silver Line
alldayPA Rings Up pioneering Partnership for Charity helpline, The Silver Line Manchester-headquartered telephone answering service alldayPA…
Moneypenny Named Top 5 Best Company To Work For
Telephone answering service, Moneypenny, is celebrating after being placed 4th in The Sunday Times 100 Best…
One Customer But How Many Contact Centre Agents?
One Customer but how many contact centre agents? Putting aside the hype, are retailers managing to…
KURA Expansion with Outsource Contract Win From Scottish Power
Outsourced contact centre and software specialist, Kura, is experiencing strong growth following a new contract with…
Caring Homes Improves Enquiry Handling With Echo
Caring Homes improves enquiry handling and conversions with the help of Echo Caring Homes – a…
Falkirk FC Renew Sponsorship Agreement with Webhelp
Falkirk FC is delighted to confirm its continued partnership with Webhelp UK as the company agrees…
Customer Services Dominates UK Outsourcing Market
Customer Services Dominated UK Outsourcing Market in 2016 according to Arvato research Spending on customer service…
Firstsource Secure Outsource Contract with Sky
Firstsource Solutions UK, the UK’s leading customer experience expert, has signed a ten year deal to…
Inspired Outsourcing raises over £15K for charity
Inspired Outsourcing raises over £15K for charity A Newcastle based contact centre, has raised over £15,000…
Sky’s Kay Burley Thanks Webhelp Falkirk Contact Centre
Sky’s Kay Burley Thanks Webhelp’s Falkirk contact centre Team for Helping to Launch Sky Mobile Sky…
What Does 2017 Have In Store for the Contact Centre Industry?
Out with the old, in with the new: what does 2017 have in store for the…
EE Brings Back Customer Service to UK Contact Centres
EE becomes first UK mobile operator to bring back all customer service calls to contact centres…
Grosvenor secures two-year contract extension with Scottish Power
Scottish Power, one of the UK’s leading providers of gas and electricity across the UK, has…