Echo Managed Services have secured a £6.3million customer service contract with Network Rail Network Rail have…
Category: – Outsource
Is Your Contact Centre Outsourcing in Safe Hands?
Are your customer management outsourcing arrangements in safe hands asks Ember Group Following Wednesday’s surprise profits-warning…
Parseq Appoint New Sales Director to drive Contact Centre Growth
Business process outsourcer Parseq has appointed Phil Crossley as Sales Director, bringing more than 20 years’…
Marks & Spencer Extends Outsource Patnership with Capita
Marks & Spencer extends outsource contact centre partnership with Capita by five years Marks & Spencer…
KCOM Announce The Closure of Hull Contact Centre
KCOM, the Hull based telecommunications company, have announced that they are to close its Hull contact…
Public Sector Outsourcing Spikes in Q3 2017
Government buyers account for 70 per cent of spend between July and September, according to the…
Four Seasons Health Care Appoints Echo to Manage Helpline
Four Seasons Health Care appoints Echo to manage dedicated new customer helpline Four Seasons Health Care…
Four Outsourcing Myths Quashed by Arvato
Four outsourcing myths quashed: Why a partnership approach can help brands deliver exceptional customer experience Fraser…
Education & Training Appoint Echo to Improve CX
Society for Education and Training appoints Echo to improve online customer service The Society for Education…
Outsourced Contact Centres: 7 challenges and solutions
Outsourced contact centres: 7 challenges and solutions – Nick Brook at Teleopti explores the challenges faced…
Ventrica Opens Second Contact Centre Site in Southend
Outsourcer Ventrica opens second site in Southend breaking new ground in contact centre design – new…
Teleperformance Company of Year Award Contact Centre Industry
Teleperformance Wins Frost & Sullivan Company of the Year Award for the Contact Centre Industry in…
Firstsource Solutions Win Gold at Global Sourcing Awards
Firstsource Solutions wins gold at the Global Sourcing Association Awards Firstsource Solutions, the UK’s customer experience…
TeleTech Expands EMEA Operation as CX Demand Grows
TeleTech expands its EMEA operation with UK senior executive appointments as Customer Experience (CX) demand grows…
Spark Response Wins Major Sporting Contract
Spark Response Wins Major Sporting Contract to provide outsource customer service for major sporting events. Successful…
Kura Secures Key Relationship With Crown Commercial Service
Kura secures key relationship with Crown Commercial Service with plans to expand Sefton employee base •…
Moneypenny Diversifies with New Live Chat Service
Moneypenny, the UK’s leading outsourced contact centre communications provider, is further expanding its business with the…
Content Guru & Webhelp Customer Engagement Partnership
Content Guru has entered into an important new partnership with leading global customer experience expert, Webhelp.…
Ascensos Isle of Wight Contact Centres Goes Live
Ascenos new multi-million pound call centre, which is set to create 600 jobs, has ‘gone live’…