Messaging vs. Chat – What’s the Difference? The customer communications landscape is changing with the shifting…
Category: – Events
Redefining Customer Service, Planning and Engagement
Redefining customer service, planning and colleague engagement in a multi-channel environment Join Aspect Software to find…
Redefining Customer Service in a Multi-Channel Environment
Redefining customer service, planning and colleague engagement in a multi-channel environment Live Webinar Modern and mobile…
Webinar: Best Practices to Create Great Customer Service
Hear best practices to create great customer service Join Enghouse Interactive and Richard Snow from Ventana Research…
Webinar: WFM Employee Engagement – Why it matters
WFM Employee Engagement – Why it matters In this webinar we will go over the traits…
VoiceSage Sponsor Future Of The Contact Centre Conference
VoiceSage To Sponsor The Future Of The Contact Centre Conference Customer engagement services leader VoiceSage is…
Proactive Customer Communication And Customer Satisfaction
Study Shows Proactive Customer Communication Drives Higher Customer Satisfaction Join the Genesys webinar featuring leading industry…
Content Guru to Sponsor DigiHealth UK Conference
Content Guru will be sponsoring the DigiHealth UK: Transforming Healthcare Delivery conference in Manchester on 20th…
What We Learnt From Customer Contact Expo 2016
What We Learnt From Customer Contact Expo 2016 – Randi Roger, Global manager of marketing programs…
Noetica Host Toward Responsible Outbound Dialling Seminar
Noetica to Host ‘Toward Responsible Outbound Dialling’ Seminar at Britannic Technologies’ Convergence Summit 2016 17th November…
What can we expect from Customer Contact Expo 2016?
Customer Contact Expo 2015 – So what can we expect? At the end of the Month…
Enghouse Interactive Heralds The Age of the Digital Customer
Enghouse Interactive Heralds “The Age of the Digital Customer” at CX16 Customer Experience Event Enghouse Interactive…
Aspect Software Talks Customer Service Evolution at CC Expo
Aspect Software talks customer service evolution at CC Expo 2016 Stand C620, Customer Contact Expo 2016,…
The Age of the Customer: A Connected Experience
Join Interactive Intelligence for the Connected Customer Experience Event In today’s connected world, creating relevant, positive…
Mplsystems Exhibiting at Customer Contact Expo 2016
Mplsystems, award winning provider of Omni-Channel Contact Centre and CRM Customer Service technology, will be exhibiting…
Capita Announce Transforming Contact Centres Conference
Capita Conferences Announce Their Transforming Contact Centres Conference – Monday 31st October 2016, Edinburgh Do not…
Interaction Intelligence Collaboration in the Contact Centre
5 Ways Interaction Intelligence Reimagining Collaboration in the Contact Centre – Randi Roger, Global Manager of…
ECCCSA 2016 Gala Dinner Your Host Fiona Bruce
Everything you ever wanted to know about ECCCSA 2016 Gala Dinner host Fiona Bruce Fiona Bruce,…
So Why Should I Attend Customer Contact Expo?
So Why Should I Attend Customer Contact Expo? – Ann-Marie Stagg, CEO of CCMA, gives 5…