Knowledge Management Significantly improves the call handling process – BPO maximises call centre efficiencies to online…
Category: – Case Study
Echo-U Get Healthy at Newcastle Contact Centre
Employee minds really matter at Echo-U, Newcastle. The demands of working in a busy call centre…
Vitality Healthcare Improves Customer Journey with Noble
Vitality Healthcare Improves their Customer Journey with Noble’s Inbound 100 and WFM Cloud Solution Noble Systems,…
Northumbrian Water Select PC-1 to Power Customer Strategy
Northumbrian Water Group Selects PC-1 to Power its Multi-channel Customer Strategy with a Private Cloud Contact…
Senior Management Training Programme in Amsterdam
Senior Management Training Programme in Amsterdam – Dancing lion were delighted to deliver a senior management-training…
Trupanion Selects Aspect Via to Create True Omni-Channel Experience
Trupanion – Provider of Medical Insurance for Pets, Selects Aspect Via™ to Create Personalised, True Omni-Channel…
Dollar UK Improves with Noble Contact Centre Solution
Dollar UK Achieves Dramatic Key Metric Improvements with Noble Systems’ Cloud Contact Centre Solution Noble Systems…
Aspect Software Helps UK Bank To Reduce Fraud
Aspect Software helps major UK bank to reduce cost of fraud prevention Cost of fraud drops…
BGL Group Targets Savings with Sabio Speech Analytics
BGL Group, a leading digital distributor of household financial products to more than eight million customers,…
Swisscom Employs NICE Real-Time Authentication
Swisscom Employs NICE Real-Time Authentication to Provide Customers an Improved and More Secure Experience Switzerland’s leading…
Permanent TSB Improve Contact Centre Performance and Compliance
Permanent TSB to Improve Contact Centre Performance and Compliance with Noble Systems’ Composer Real-Time Speech Analytics…
HomeServe Utilise Sabio Speech Analytics Technology
HomeServe unlocks operational performance improvements with Speech Analytics solution from Sabio – Powerful Verint Speech Analytics…
Aspect Case Study: British Retail and Commercial Bank
Aspect Case Study: British Retail and Commercial Bank Major Banking Provider This customer is a large…
International win for Syntec CardEasy PCI DSS Solution
International win for Syntec’s CardEasy ‘keypad payment by phone’ PCI DSS solution CardEasy chosen by Micron…
AA Ireland selects Sabio to Manage IT Infrastructure
AA Ireland selects Sabio to manage major IT infrastructure investment Best practice customer contact solution, based…
Rentalcars.com use Teleopti Contact Centre Workforce
Rentalcars.com uses Teleopti technology to support a diverse contact centre workforce of 80 nationalities and 40…
Gtech Sweeps 5 Star Customer Service at Contact Centre
Gtech Sweeps Five-Star Customer Service at Worcester contact centre with Avaya IP Office Cutting edge home-tech…
The Entertainer Uses Transversal Tech in Contact Centre
The Entertainer extends Transversal’s technology into its contact centre Transversal, a Cambridge-based provider of cognitive knowledge…
PropertyGuys Deploy Interactive Intelligence Cloud Solution
PropertyGuys.com Deploys Interactive Intelligence Customer Engagement Cloud Solution PropertyGuys.com, Canada’s largest private sale franchisor, has deployed…