“The Robots are Coming”… but are they really Taking over the Contact Centre? by Jeremy Payne,…
Category: – Articles
A four step plan for contact centres to learn from the Military
Contact centres can learn from the Military when it comes to delivering excellent customer service using…
5 Common CX Mistakes in the Contact Centre
5 common CX mistakes in the contact centre, and how to fix them – Stephen Ball,…
How the right solutions make blended contact centres successful
How the right solutions make blended contact centres successful – Clare Angood of Aspect Software looks…
The game of authentication and fraud detection
Guess Who? – The game of authentication and fraud detection – Amit Desai, Senior Director of…
Dispelling the Myths of PCI DSS – Matthew Bryars CEO Aeriandi
Dispelling the Myths of PCI DSS – Matthew Bryars, CEO of Aeriandi Almost a decade on…
The Origins of Speech Analytics in the contact centre
Speech analytics software offers a myriad of benefits to the contact centre industry. As this has…
Is your Contact Centre Mobile Ready asks Aspect Software
Is your contact centre mobile-ready asks Clare Ansgood of Aspect Software Today’s consumers have lofty expectations…
Start Being Happy – It Will Double Your Productivity
Start Being Happy – It Will Double Your Productivity. In his series of articles on new…
Voice of the Customer or Customer Attitudes – Take a New Approach
Voice of the Customer or Customer Attitudes – Take a New Approach; Jonathan Wax, VP, EMEA…
Website that United the World & Made Collaboration Cool
The Website that United the World (and Made Collaboration Cool) by Holger Reisinger of Jabra. Forget…
Introducing the Contact Centre of the Future
Introducing the Contact Centre of the Future – Digital technology has had a significant impact on…
Sales and Call targets or is it Customer first?
Sales and Call targets or is it Customer first? My travels this week took me to…
Teleopti WFM – Beyond the Silo in Contact Centres
Teleopti WFM – Beyond the Silo in contact centres; Hussein Kamel, workforce management consultant at Teleopti…
A day in the Life of a Contact Centre Card Payment
A day in the life of a contact centre card payment – what does happen to…
How WebRTC Can Improve Landing Page Conversions
How WebRTC Can Improve Landing Page Conversions according to Alyx Kaczuwka of Aspect Software If you’ve…
What contact centres can learn from the Army
What contact centres can learn from the Army Colin Hay, an ex-military man and VP Sales,…
Mobile Banking Commitment Welcomed by Aspect
Banks commitment to better mobile banking experiences welcomed by Aspect Software – Roll-out of biometrics-based security…
Omnichannel Is No Longer Optional says Karina Howell
Omnichannel Is No Longer Optional According to Karina Howell, Solutions Marketing Manager at Interactive Intelligence In…