Broadband specialists, Quickline Communications, speeds up customer service & service delivery through their contact centre in…
Category: – Company Info
Consumers Returning to Assisted Channels Due to Cost-of-living
Consumers returning to assisted channels as the cost-of-living crisis continues – voice of the Contact Centre…
Organisations Can Leverage Voice Data in Contact Centres
It’s Your Data, Use It – How Organisations Can Leverage Voice Data in Contact Centre Operations…
Contact Centre Interview: Jonathan Sharp – CEO, Britannic
Contact Centre Interview: Jonathan Sharp – CEO, Britannic The contact centre industry is changing at a…
Comprehensive Report into UK Contact Centre Outsourcing
Comprehensive report into UK contact centre outsourcing released by CCMA, supported by The Knowledge Group The…
White Paper: What Does The Future of CX Look Like?
What does the future of CX look like? Free white paper from Ventrica If we’ve learned…
The Inner Circle Guide to Customer Engagement
The Inner Circle Guide to Customer Engagement & Personalisation, based on surveys with over 200 UK…
Omnichannel Shopping For Frictionless Customer Experiences
Omnichannel Shopping and Removing Friction between In-Person and Digital Experiences – Contact Centre Outsoure Company Ventrica…
How AI Can Help Transform Mental Health Services
AI can help Transform Mental Health Services – In the light of Mental Health Week (May…
Empowering Contact Centre Agents to Deliver Excellent CX
Jennifer Wells, VP of Customer Experience at Transcom discusses the benefits of empowering contact centre agents…
Business Systems Brings ForeSight Voice Mining to UK Market
Business Systems brings ForeSight Voice Mining to the UK market to unlock real time, actionable insights…
Sabio Unveils Interaction Analytics Solution Aimed at Fuelling Digital Transformation
Sabio Group Unveils New Interaction Analytics Solution Aimed at Fuelling Digital Transformation » The Interactions Analytics…
PCI Pal in Growth Index UK Fastest Growing Companies
PCI Pal® listed in Growth Index Top 100 ranking of UK’s fastest growing companies for the…
Puzzel Most Innovative Provider On Cloud Contact Centre Radar
Puzzel has been recognised as the most innovative European-founded CCaaS provider in Frost & Sullivan’s 2023…
Managing Remote Teams & Ensure Their Wellbeing
How To Manage Remote Teams & Ensure Their Wellbeing – Jo Regan-Ile, Chief People Office at…
NFP Health Deploys PCI Pal to Streamline Contact Centre Payments
NFP Health deploys PCI Pal to streamline contact centre payments PCI Pal expands its work within…
IPI Announced as Speaker at Genesys Partner Conference
IPI Announced as Speaker at Genesys Partner Conference IPI to share experiences as key Genesys Partner…
UK Contact Centre Vertical Markets Series – Free Download
“The UK Contact Centre Vertical Markets Series” are a group of eight reports which look at…
BT & Five9 Accelerate Cloud Adoption for Contact Centres
BT and Five9 expand partnership to accelerate cloud adoption for contact centres globally Customers can now…