Jabra Study at the LSE Behavioural Lab Highlights Critical Role of Technology in Boosting Collaboration in…
Category: – Company Info
Get Set to Re-Imagine CX at Sabio’s Disrupt UK in 2024
Contact Centre Event: Get Set to Re-Imagine Customer Experience at Sabio’s Disrupt UK in 2024 The…
Content Guru Appoints Senior VP to Accelerate Growth in North America
Content Guru Appoints Senior Vice President to Accelerate Growth in North America – Matt McKernan joins…
Two of the UK’s Largest Tech Firms Come Together to Create a Storm
Two of the UK’s Largest Tech Firms Come Together to Create a Storm – Content Guru…
Making Generative AI & ChatGPT Safe for Business
Breaking through the hype: Making Generative AI and ChatGPT safe for business By Richard Farrell, CIO…
ONE Awards Winners Announced & Celebrated at Calabrio Customer Connect (C3)
ONE Awards Winners Announced and Celebrated Onstage at Calabrio Customer Connect (C3) Calabrio, the workforce performance…
Content Guru storm CCaaS Compatible with Microsoft Azure Virtual Desktop
Content Guru have announced that its storm® cloud communications solution is compatible with Microsoft Azure Virtual…
Balancing Fighting Fraud with Customer Experience
CCMA research finds 36% of customers have been victim of a fraud attempt The CCMA (Call Centre…
Sensée & Bupa Outsourcer of the Year at Northern Contact Centre Awards
Sensée and Bupa homeworking team named Outsourcer of the Year (Medium) at the 2023 Northern Contact…
Britannic Streamline Breast Cancer Now’s Telephony
Britannic Streamline Breast Cancer Now’s Telephony – Ensuring Customers Always Get Through First Time to their…
Why AHTs Still Matter in Contact Centres: 5 Ways to Improve Them
Why AHTs Still Matter in Contact Centres – 5 Ways to Improve Them Average handle time…
The UK Contact Centre Decision-Makers’ Guide – Be part of it
With insights built on hard data, the 21st annual edition of “The UK Contact Centre Decision-Makers’…
Optimising & Automating with Call Intent: Key to an Optimal CX
Optimising and automating with call intent: the key to an optimal customer experience To deliver a…
74% of Contact Centre Workers are Happy in their Jobs – But…….
74% of frontline contact centre workers are happy in their jobs – but….. one third of…
Innovation and Business Transformation awards for FourNet
Digital transformation and customer experience experts, FourNet, have been recognised for their innovation and business transformation…
Contact Centre Leaders Point the Way To Hybrid Working Future
According to a new online poll from the Call Centre Management Association (CCMA), supported by Sensée,…
Contact Centre White Paper – CX Realities 2023
CX Realities 2023 – Download the Contact Centre White Paper from The Sabio Group The recent…
Providing Reliable Experiences in Challenging Times
Providing Reliable Experiences in Challenging Times – Martin Taylor, Co-Founder and Deputy CEO, Content Guru discusses…
House of Lords: How AI will Revolutionise Retail Customer Experience
House of Lords: How AI will Revolutionise Retail Customer Experience – Sabio Group’s CINO, Stuart Dorman,…