Five9 Named a Leader in the 2023 Magic Quadrant for Contact Centre as a Service Five9…
Category: – Company Info
FourNet Appoints Capita’s Former Innovations Director to New CX Role
Digital transformation and customer experience specialists, FourNet, have appointed Capita’s former Director of Innovation, Alan Linter,…
A Common-Sense Approach to Employee Engagement
A Common-Sense Approach to Employee Engagement within the contact centre – The message from Dave Hoekstra…
6 Ways That You Can Reap The Benefits of CCaaS
6 ways that you can reap the benefits of CCaaS – Contact centre specialists Enghouse Interactive…
The Ultimate Guide to Managing Peak Demand in your Contact Centre
The ultimate guide to managing peak demand in your contact centre – New guides published by…
Your Contact Centre’s Value Realisation Toolkit
Your Contact Centre’s Value Realisation Toolkit – Tech Transformation: Where to Start? Calabrio’s NEW Value Realisation…
Business Systems Named On Crown Commercial Service’s Network Framework
Business Systems Named As Supplier On Crown Commercial Service’s Network Services 3 Framework covering Contact Centre…
Building Resilience in the Contact Centre – Download from Content Guru
When uncertainty looms, customers begin to think critically about their spending decisions. They weigh up which…
Contact Centre Panel Selects IPI To Join Partnership Network
Contact Centre Panel Selects IPI To Join Partnership Network – IPI joins vetted network of technology…
PCI Pal Achieves AWS Service Ready Designation for Amazon Connect
PCI Pal have announced that it has achieved the Amazon Web Services (AWS) Service Ready designation…
Content Guru Extends European Dominance with Investment Across the Region
Content Guru Extends European Dominance as It Increases Investment Across the Region Content Guru, Europe’s leading…
Empowering Tomorrow’s Payments: Adapting to ‘Consumer Duty’ Legislation
Empowering Tomorrow’s Payments: Adapting to ‘Consumer Duty’ Legislation within your contact centre with PCI Pal As…
Payment support for Northumbrian Water Contact Centre
Payment support for Northumbrian Water Contact Centre – Making customer payments easy with a payment support…
Consumer Duty: Common Sense for Contact Centres
Consumer Duty: common sense for contact centres When we talk to operations, customer service and contact…
Creating Flexible Contact Centre Teams
Contact centre agents today expect far higher levels of flexibility than ever before. Nick Brook at…
Key Considerations for Contact Centres Looking to Implement AI
Key Considerations for Contact Centres Looking to Implement AI – Jason Roos, CEO of Cirrus, discusses.…
Turn to your Contact Centres to Gain Valuable Customer Insights
Why Enterprises Need to Turn to their Contact Centres to Gain Valuable Customer Insights In a…
Achieving Contact Centre Fitness – Strategies & Tools
In his last of five articles Craig Farley, Head of Consulting at IPI, discusses why strategies…
Ventrica appoints Kathleen Roach as Head of Continuous Improvement
Ventrica is delighted to announce the appointment of Kathleen Roach as the new Head of Continuous…