Enghouse Interactive: Why Social Business Makes Sense

Jeremy Payne, International Group VP Marketing, Enghouse Interactive The traditional image of a contact centre consists…

Jabra Announces New Cashback Promotions

The Jabra Cashback incentive is back for Q3, providing authorised partners with a new sales campaign…

Web chat volumes increase by over 140% in 2 years according to ContactBabel

Now offered as a customer service channel by 37% of UK contact centres New research published…

Jabra 75% of UK workers suffer from emotional problems in the workplace

Jabra survey shows a surprising amount of isolation, relationship problems and stress amongst UK workers Distrust…

Ventrica awarded outsourcing contract for Passenger Focus

Outsourced contact centre, Ventrica which provides niche, high quality customer contact services, has been selected by…

Telephony Best Channel for Complaint Handling & Customer Satisfaction

Telephony Best Channel for Complaint Handling & Customer Satisfaction with 73% of US businesses say, if…

Enghouse Interactive says Weatherproof Your Contact Centre

Enghouse Interactive looks at what measures can be taken by contact centre managers across the UK…

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