Jabra Invests in Business Growth Initiatives
Jabra UK & Ireland Business Solutions recent investment in growth initiatives sees the promotion of two members of the High…
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Web chat: Why it’s becoming the customer channel of choice
Klaas van der Leest, UK Managing Director, discusses the benefits of Web chat and explains how to prepare for the…
RIP Average Handle Time says Enghouse
Historically, many contact centres have prioritised reducing average handle times. In the past, the metric has often been associated with…
Contact Centre Omni-channel – Beyond Retail
Stand H810: Connected Business 2014, 4th – 5th March, Olympia, London Taking inspiration from the retailing industry, Aspect Software is…
Altitude uCI Solution Brings Competitive Advantage to We Fight Any Claim
UK Claims Management Company Profits from Altitude uCI Unified Customer Interaction Solution Flexibility Altitude Software have announced that We Fight…
Evolution Demands New Communication Solutions – Jabra Biz 2300
The contact centre of tomorrow will play an even greater strategic role in shaping brand perception and maintaining customer satisfaction.…
Aspect and Call Design announce UK channel partner agreement
Aspect Software (Aspect), has announced a UK channel partnership agreement with Australian firm Call Design, Aspect’s largest global partner for…
Sinclair Voicenet introduces Analytics-Enabled Quality Management Solution
Sinclair Voicenet has launched QM Plus a new contact centre application from NICE Systems. This analytics-enabled quality management solution will…
Jabra to showcase new UC-optimised headset at Connected Business 2014
Jabra to highlight importance of quality audio devices within Unified Communications voice deployments with a new addition to their devices…
Contact Centre MOTs set to expire as only half do annual checks
Customer service roadside breakdowns imminent as half fail to perform regular audits Dave Ogden, Account Executive at Aspect Software Last…
Netcall Oxford Council beats weather by optimising customer service
Netcall continues to transform customer engagement by enabling Oxford City Council to handle increased call volumes and customer enquiries effectively…
Aspect Software helps The Contact Company grow through collaboration
Aspect Software help Contact Company achieves superior experience through optimised automated approach to customer contact The UK-based contact centre outsourcer,…
Banks’ tangled web of antique IT
Dave Ogden, Account Executive at Aspect Software After a raft of downtime from various banks in the past 12 months,…
Consumer hounding declines, but more needs to be done
Following Ofcom’s announcement that it had observed a significant decrease in silent, abandoned and nuisance calls, customer engagement expert, Dave…
Exact Mortgage Experts offers clients round-the-clock payment option
PCI DSS-compliant solution protects customer data, boosts agent productivity and improves customer experience Exact Mortgage Experts (Exact), the Fitch Rated…
Firstsource Achieves Investors in People Silver Standard
Firstsource Solutions has announced that it has been accredited with Investors In People (IIP) Silver Standard for its UK operations.…
Could your customer service be compromising sales targets?
Here’s how to turn a cost centre into a profit centre Forrester Research predicts that online sales will increase by…
Proactive care from payday providers is crucial to halt spiraling UK housing debt
Dave Ogden, Account Executive at Aspect Software Research by housing and homelessness charity, Shelter, shows a marked increase in the…
Jabra Promotes Robert Stockford
Jabra are very pleased to announce the promotion of Robert Stockford to the role of Channel Sales Director, Jabra Business…