The UK National Contact Centre Conference 2015 will be taking place at the British Library in…
Category: – Company Info
Business Systems at Customer Contact Expo 2015
Business Systems (UK) Ltd will be exhibiting at this year’s Customer Contact Expo on 30th September…
Future of Customer Service and Cloud-Based Contact Centres
Future of Customer Service and Cloud-Based Contact Centres – Intelecom takes a look at Forrester’s highlighted…
Sinclair Voicenet Expands Applications Expertise with New Appointment
Sinclair Voicenet, the UK’s longest established specialist provider of multimedia interaction recording, quality management, interaction analytics,…
Britannic Technologies the Next Generation Contact Centre
Britannic Technologies Unviels Next Generation Contact Centre at Customer Contact Expo 2015 – Britannic Technologies brings…
Contact Centre Decision Makers Guide Survey
Contact Centre Decision Makers Guide Survey ContactBabel are inviting organisations with 10 or more UK agent…
Content Guru Engages with Customer Contact Expo 2015
Content Guru Engages with Customer Contact Expo 2015 With 2015’s autumn business surge already gathering pace,…
Contact Centre Management Training Events
Contact Centre Management Training Events ‘Contact Centre Operational Coaching Skills and Techniques’ The most important conversation…
Travis Perkins creates virtual contact centre in the cloud
Travis Perkins creates virtual contact centre in the cloud to transform service operations – Travis Perkins,…
The Secret to Productive Collaboration
Jabra Blog: The Secret to Productive Collaboration By Holger Reisinger Forget the business books and management…
IVR Six Design Tips to Improve and Save Time and Money
IVR – Six Design Tips to Improve and Save Time and Money Article By Rob Crutchington…
Contact Centre – Transformational Communications Seminar
Contact Centre – Mitel Transformational Communications Seminar Wednesday 9th September 2015 Agile, flexible communications solutions enhance…
Noise cancellation headsets: What exactly is it?
Noise cancellation headsets: What exactly is it? Jabra helps you to make an informed decision when…
That’s It… I’m Finished With Meetings – Holger Reisinger of Jabra
That’s It… I’m Finished With Meetings, That Is – Holger Reisinger of Jabra explains how to…
Enghouse Interactive Receives Contact Centre Awards
Enghouse Interactive, developer of a comprehensive portfolio of unified communications (UC) and contact centre solutions, today…
Customer satisfaction – Contact Centre Industry Responds
Customer satisfaction – As satisfaction with Customer Service across the UK continues to fall, industry experts…
Jabra Makes New Appointments in Sales
Jabra UK & Ireland has further strengthened its ISE and High Touch sales teams with new…
Sinclair Voicenet partner with VEI to install call recording solutions
Sinclair Voicenet, the UK’s longest established specialist provider of multimedia call recording, contact centre applications and…
Contact Centre Collaboration
Contact Centre Collaboration – from the pyramids to the moon landing – Article by Holger Reisinger…