Enghouse Interactive, developer of a comprehensive portfolio of unified communications (UC) and contact centre solutions, today…
Category: – Company Info
Customer satisfaction – Contact Centre Industry Responds
Customer satisfaction – As satisfaction with Customer Service across the UK continues to fall, industry experts…
Jabra Makes New Appointments in Sales
Jabra UK & Ireland has further strengthened its ISE and High Touch sales teams with new…
Sinclair Voicenet partner with VEI to install call recording solutions
Sinclair Voicenet, the UK’s longest established specialist provider of multimedia call recording, contact centre applications and…
Contact Centre Collaboration
Contact Centre Collaboration – from the pyramids to the moon landing – Article by Holger Reisinger…
Customer Interactions What Can TV Series Modern Family Teach us?
Customer Interactions What Can TV Series Modern Family Teach us? Jeremy Payne, International VP, Marketing, Enghouse…
Call Centre Headset Reviews: What to look for
Call Centre Headset Reviews: What to look for – When you’re looking for a call centre…
CCMA – Contact Centre Survey 2015
The CCMA are inviting organisations with 10 or more UK agent positions to take part in…
From on-premise to Cloud: Six things you need to consider
Martin Taylor, Director, at Content Guru looks at the 6 key things that you should consider…
What do contact centres, Jamie Oliver and McDonalds have in common?
Danny Singer – Founder & CEO OF Contact Centre Software provider Noetica explains what the contact…
Jabra Appoints Channel Sales Director and additional Sales Roles
Jabra UK & Ireland Business Solutions has further strengthened its Channel and High Touch Sales teams…
Sinclair Voicenet Deploys Real-Time Process Optimisation for Ageas Retail
Sinclair Voicenet Deploys Real-Time Process Optimisation for Ageas Retail Ageas Retail Intermediary has unveiled one of…
Contact Centre Transform Into a Customer Experience Powerhouse
How To Transform your Contact Centre Into a Customer Experience Powerhouse – Jonathan Sharp of Britannic…
PCI DSS Compliance: Whose responsibility is it anyway?
PCI DSS Compliance: Whose responsibility is it anyway? By Rob Crutchington – Director at Encoded The…
Sinclair Voicenet Enterprise Business Partner of the Year by NICE
Sinclair Voicenet have been Awarded Enterprise Business Partner of the Year for EMEA by NICE Systems…
Content Guru provide Cloud Contact Centre Services to Chubb
Content Guru and KPN Secure Deal with Chubb to provide Cloud Contact Centre Sevices Content Guru’s…
Intelecom Selected by fm24 for Facilities Management Help Desk
Intelecom, a provider of cloud-based contact centre solutions and its partner Strategic Communications Services (SCS) have…
Sinclair Voicenet SmartVoice ViewPoint Deployed at Marsden Building Society
Marsden Building Society has installed SmartVoice ViewPoint, a customer feedback solution from Sinclair Voicenet. This hosted…
Eckoh plc – Full Year Results and Possible Acquisition of Netcall plc
Eckoh, a global provider of secure payment products and customer service solutions, is pleased to announce…