The CCMA (Call Centre Management Association) is proud to announce the launch of its Contact Centre…
Category: – Products
Cirrus Releases Game-Changing Upgrade To Their Contact Centre Platform
Cirrus, the leading contact centre solutions provider, have announced an upgrade to its revolutionary contact centre…
CCNNI & Cnect Partner Elephants Don’t Forget to Transform Contact Centres
CCNNI and Cnect Wales partnership with Elephants Don’t Forget to transform contact centre and agent performance …
Calabrio Named an Exemplary Vendor in Ventana Research Buyers Guide
Calabrio Named an Exemplary Vendor in Ventana Research Buyers Guide 2023: Contact Centre Agent Management Industry…
Britannic Named Supplier on Crown Commercial Service’s Network Services
Britannic Named Supplier on Crown Commercial Service’s Network Services 3 Framework Facilitating the Procurement of UC,…
Content Guru Integrates Google Business Messages into storm® Contact Centre
Content Guru Integrates Google Business Messages into its Cloud Customer Experience Solution storm® for contact centres…
Jabra Technology – So what is a Video Bar System?
Whether you’re in a small meeting room or a medium-sized conference room, a video bar system…
Content Guru – Exemplary Vendor in Ventana Contact Centre Buyers Guide
Content Guru Named an ‘Exemplary Vendor’ by Ventana Research in its 2023 Contact Centre Suites Buyers…
IPI Named a Supplier on CCS’s Networking Service’s 3 Framework
IPI, the contact centre specialist and solutions provider, today announced that it has been named as…
Content Guru Achieves FedRAMP “In Process” Designation at the High Impact Level
Content Guru, one of the world’s largest vendors of cloud contact centre and customer experience (CX)…
Medallia Surpasses Milestone of One Million Weekly Active AI Users
Medallia surpasses major milestone of one million weekly active AI users Medallia’s $750M investments over the…
PCI Pal Achieves AWS Service Ready Designation for Amazon Connect
PCI Pal have announced that it has achieved the Amazon Web Services (AWS) Service Ready designation…
Content Guru Extends European Dominance with Investment Across the Region
Content Guru Extends European Dominance as It Increases Investment Across the Region Content Guru, Europe’s leading…
MPL Contact Centre Reaches 2,000 Call Script Milestone with Noetica
MPL Contact centre Contact Reaches 2,000 Call Script Milestone with the Noetica Synthesys™ Interaction Studio Established…
Sabio Launch Wellbeing Companion Solution
Sabio Group Launches Groundbreaking Wellbeing Companion Solution as part of major Programme » The Wellbeing Companion…
AI-powered updates to Jabra PanaCast 50
AI-powered updates to Jabra PanaCast 50 revolutionises hybrid video conferencing » One of the first Microsoft…
Infobip Launches Microsoft Azure in UK to Support Customers
Infobip launches Microsoft Azure in the UK region to support customers to meet data compliance and…
Business Systems Brings ForeSight Voice Mining to UK Market
Business Systems brings ForeSight Voice Mining to the UK market to unlock real time, actionable insights…
Sabio Unveils Interaction Analytics Solution Aimed at Fuelling Digital Transformation
Sabio Group Unveils New Interaction Analytics Solution Aimed at Fuelling Digital Transformation » The Interactions Analytics…