Contact centre outsource Webhelp expands Leadership Team further with Appointment of new MD Client Solutions, Samantha…
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Company Profile: Netcall Technologies
Over 600 organisations in financial services, insurance, local government and healthcare use Netcall’s Liberty platform to…
Contact Centres Failing to Grasp Customer Interaction Needs
New research shows organisations are failing to grasp customer interaction needs – Over 70% of UK…
IPI Partners with Verint to Deliver Workforce Innovation
IPI Partners with Verint to Deliver Workforce Engagement Innovation to the contact centre IPI, the contact…
NICE Delivers New Robotic Process Automation
NICE Delivers New RPA Innovations leveraging AI To Achieve Complete Performance and Master CXi New capabilities…
8 Steps To CX Transformation in 2023
8 Steps To Contact Centre CX Transformation in 2023 – Stuart Dorman, Chief Innovation Officer at…
Company Profile: Omningage
Why OMNINGAGE Connect? OMNINGAGE is a cloud based Contact Centre Platform powered by Amazon Connect and…
How to Turning the Unamazing into the Amazing
Turning the unamazing into the amazing – How businesses can meet the demands of digital-savvy customers…
Customer Experience Trends & Omnichannel Communications for 2023
Infobip reveals the five most significant trends in customer experience and omnichannel communications for 2023 Global…
Company Profile: PCI Pal
PCI Pal ® is a leading provider of SaaS solutions that empower companies to take payments…
Company Profile: Puzzel
Puzzel is the leading European provider of cloud contact centre solutions. Every day, more than 1,100…
LAVG Optimises Outbound Contact Centre Operations with Noetica
LAVG Optimises its Outbound Contact Centre Operations with Noetica to Accelerate Debt Recovery Process for its…
Company Profile: Sabio Group
‘Sabio Group is a global digital customer experience transformation services specialist with major operations in EMEA,…
3 Contact Centre Trends that will Shape 2023
A New Year brings about the chance to review the challenges and progress of the previous…
MaxContact – Contact Centre Predictions for 2023
So what can we expect in 2023? It’s likely to be another testing year economically, so…
Company Profile: Sensee
Sensée is a work-from-home (WFH) and hybrid workplace specialist. Sensée has been creating, managing and optimising…
Company Profile: SVL Business Solutions
SVL is is the UK’s most experienced provider of multimedia interaction recording and advanced contact centre…
Company Profile: Ventrica
Ventrica – In today’s fast paced and challenging business environment, maintaining good customer relations is critical…