It has been reported that Indian owned Outsource company Firstsource has started consultation with staff and…
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Consumers Returning to Assisted Channels Due to Cost-of-living
Consumers returning to assisted channels as the cost-of-living crisis continues – voice of the Contact Centre…
Organisations Can Leverage Voice Data in Contact Centres
It’s Your Data, Use It – How Organisations Can Leverage Voice Data in Contact Centre Operations…
Infobip Launches Microsoft Azure in UK to Support Customers
Infobip launches Microsoft Azure in the UK region to support customers to meet data compliance and…
Contact Centre Interview: Jonathan Sharp – CEO, Britannic
Contact Centre Interview: Jonathan Sharp – CEO, Britannic The contact centre industry is changing at a…
The Five Steps to Accurate Contact Centre Forecasting
The Five Steps to Accurate Contact Centre Forecasting – Free Download from Injixo Forecasting is complex…
Comprehensive Report into UK Contact Centre Outsourcing
Comprehensive report into UK contact centre outsourcing released by CCMA, supported by The Knowledge Group The…
White Paper: What Does The Future of CX Look Like?
What does the future of CX look like? Free white paper from Ventrica If we’ve learned…
The Inner Circle Guide to Customer Engagement
The Inner Circle Guide to Customer Engagement & Personalisation, based on surveys with over 200 UK…
Omnichannel Shopping For Frictionless Customer Experiences
Omnichannel Shopping and Removing Friction between In-Person and Digital Experiences – Contact Centre Outsoure Company Ventrica…
Best & Worst Telecoms Customer Service Revealed
Numbers up: Best and worst telecoms customer service from UK contact centres revealed by Ofcom Customers…
7 Ways to Increase Contact Centre Employee Engagement
7 Ways to Increase Employee Engagement within the contact centre Julie Mott, Managing Director, Howett Thorpe discusses.…
How AI Can Help Transform Mental Health Services
AI can help Transform Mental Health Services – In the light of Mental Health Week (May…
BT Partners with ServiceNow to Simplify Contact Centre Transformation
BT partners with ServiceNow to simplify contact centre transformation – Turnkey package to accelerate organisations’ use…
Empowering Contact Centre Agents to Deliver Excellent CX
Jennifer Wells, VP of Customer Experience at Transcom discusses the benefits of empowering contact centre agents…
Business Systems Brings ForeSight Voice Mining to UK Market
Business Systems brings ForeSight Voice Mining to the UK market to unlock real time, actionable insights…
Sabio Unveils Interaction Analytics Solution Aimed at Fuelling Digital Transformation
Sabio Group Unveils New Interaction Analytics Solution Aimed at Fuelling Digital Transformation » The Interactions Analytics…
PCI Pal in Growth Index UK Fastest Growing Companies
PCI Pal® listed in Growth Index Top 100 ranking of UK’s fastest growing companies for the…
4/10 Shoppers Contacted Contact Centre in Past 3 Days
Four in ten shoppers have needed to get in touch with a business’s contact centre support…