Darlington Borough Council secures contact centre payments with PCI Pal PCI Pal Agent Assist delivers PCI…
News
Noetica Announce Attendance at BIBA Conference 2023
Noetica Brings 20-Years’ Experience Serving Contact Centres in the UK Insurance Industry to BIBA 2023 Noetica…
Echo Managed Services achieves ServiceMark from ICS
Echo Managed Services achieves ServiceMark re-accreditation from the ICS for their outsourced contact centres. Specialist customer…
Practical Improvements to Customer Support Outcomes
Consumer Duty: making practical improvements to customer support outcomes within the contact centre – Adrian Harvey,…
How will ChatGPT transform customer service
How will ChatGPT transform customer service Jennifer Lee, Chief Operating Officer at Intradiem discusses The advent…
4 Steps to Increase the ROI of Your Call Recording Software
4 Steps to Increase the ROI of Your Call Recording Software in your contact centre –…
Leeds Building Society to Expand Customer Service Team
Leeds Building Society to Expand Award-Winning Customer Service Team At the end of last year the…
Moving your Contact Centre to the Cloud? What’s on offer?
Moving your contact centre to the cloud? What’s on offer and what to consider… Derek Forrest…
Medallia Names Joe Tyrrell Chief Executive Officer
Medallia Names Joe Tyrrell Chief Executive Officer – Leslie Stretch retiring and remaining as a Medallia…
97% of Phone Interactions Fail Proposed Regulations
Pressure increasing on utilities, broadband and phone providers as research shows 97% of phone interactions fail…
Webhelp Appoints Industry Veteran Benjamin Faes UK CEO
Webhelp, a leading global customer experience BPO player, today announces the appointment of Benjamin Faes as…
Jabra Announces the Next-Gen Professional Speakerphones
Jabra announces the next-gen professional speakerphones with the Speak2 Range that make hybrid life sound better…
Consumers Frustrated as Customer Service is Neglected
Consumers left frustrated as customer service is neglected by companies – Nearly half (42%) of Brits…
UK Contact Centre Decision-Makers’ Guide
UK Contact Centre Decision-Makers’ Guide – The 2023 annual ContactBabel Guide sponsored by Odigo If you…
Your Call is Important to us… Is it Really?
Readers of these blogs would have noted that on occasions I walk a fine line between…
Does Your Contact Centre Tech Measure Up?
Does Your Contact Centre Tech Measure Up? – Industry report shows why workforce engagement management matters…
NICE Leader in SPARK Matrix for Contact Centre as a Service
NICE Named the Technology Leader in 2022 SPARK MatrixTM for Contact Centre as a Service (CCaaS)…
Medallia Experience Orchestration – Omnichannel Customer Insights
Medallia Experience Orchestration allows companies to use omnichannel customer insights to personalise engagement within contact centres…
3 Ways to Make Contact Centre Agents More Impactful
Global Research Reveals 3 Ways to Make UK Contact Centre Agents More Impactful Hybrid working and…