As ‘Fixed’ Costs and Line Rental Increases; is it time to move to SIP?

‘Which! Consumer Magazine’ recently reported that major fixed line telecom providers such as BT, Sky and…

The Voice – Sinclair Voicenet’s Newsletter

Workforce Optimisation The latest Workforce Optimisation tools enable organisations to ensure that agents with the right…

Griffin Place Communications Create 300+ jobs

Griffin Place Communications (GPC), a new contact centre outsourcer specialising in customer care and lead generation…

Nominations Open for UK National Contact Centre Awards 2015

The Call Centre Management Association (CCMA), the longest established association representing the contact centre industry in…

Cloud Based Contact Centre Market 2014-2019

Research and Markets has announced the addition of the “Cloud Based Contact Centre Market by Solution,…

The Guide to Ultimate (Work) Happiness

The zone is where it is at. That is where the magic happens, where you are…

Home Retail Group goes live with enterprise social media management

Customer contact technology specialist successfully deploys Conversocial-based solution to support key Argos, Homebase and Habitat Facebook…

Wise up on PCI DSS and Save a Fortune

Compliance in the contact centre should address risk and be achievable for a sensible and realistic…

Contact Centre Outsourcer Fluent Communication celebrates 4th birthday!

Fluent Communication, Sheffield’s award winning multi-channel outsource contact centre have celebrated its fourth year of trading.…

Aspect Software repairs broken mobile customer experience with mobility suite

Aspect Software repairs broken mobile customer experience with mobility suite Integrates all channels available on mobile…

Inside the Minds of Your Customers [Survey Results]

Don’t Miss These Survey Results What do consumers really think about customer service today? How do…

The ‘customer hangout’ is the contact centre of the future

The ‘customer hangout’ is the contact centre of the future Syntec’s ‘cloud-gazing’ white paper researches the…

Let’s All ‘Hear It’ For That Neglected Mighty Thing: Voice!

Isn’t there some old gag that whoever it was that discovered water, it wasn’t a fish?…

Why Focus on the Customer Journey?

As today’s consumers use more channels and more touchpoints to engage with your company, there’s been…

Gold Standard Is your operation best-in-class?

Gold Standard will give you the evidence you need to drive change and improvements. High quality…

Sabio: Moving towards a better balance between contact centre security and customer effort levels

Last year’s Sabio/Avaya research into the security concerns of some 2,000 UK consumers found that security…

Talking the customer’s language on social media in the contact centre

Helen Murray, Chief Customer Solutions Officer at Webhelp UK discusses ‘Talking the customer’s language on social…

RESPONSE’s Brian Bannatyne named ‘Chief Executive of the Year’

Leading UK customer management specialists RESPONSE were celebrating more success after taking home another top accolade…

Noetica and SATMAP Partner to Integrate Predictive Dialler

Noetica  have announced its partnership with SATMAP. The partnership sees SATMAP’s cloud-based contact centre agent and…

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