Energy regulator Ofgem has today (Wednesday 26 July) proposed a series of reforms to further improve…
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MPL Contact Centre Reaches 2,000 Call Script Milestone with Noetica
MPL Contact centre Contact Reaches 2,000 Call Script Milestone with the Noetica Synthesys™ Interaction Studio Established…
Contact Centre Selects National Foodbank For Charity Partnership
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Key Considerations for Contact Centres Looking to Implement AI
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Turn to your Contact Centres to Gain Valuable Customer Insights
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Achieving Contact Centre Fitness – Strategies & Tools
In his last of five articles Craig Farley, Head of Consulting at IPI, discusses why strategies…
Contact Centre Outsourcer KURA Expand in South Africa
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Ventrica appoints Kathleen Roach as Head of Continuous Improvement
Ventrica is delighted to announce the appointment of Kathleen Roach as the new Head of Continuous…
FourNet in Finals of the NW Business of the Year Awards
FourNet in Finals of the NW Business of the Year Awards – Judges consider growing tech…
Ascensos Uses Calabrio ONE To Schedule 2,500 Contact Centre Agents
Ascensos Uses Calabrio ONE To Schedule and Empower 2,500 contact centre agents and Save 375 Hours…
Jabra Research Reveals Millennials Feel Ostracised in Hybrid Meetings
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Local Government Contract Wins See Content Guru’s storm 6m Support Citizens
New Local Government Contract Wins See Content Guru’s storm Platform Support Over 6M UK Citizens Content…
Why Contact Centres Need to Prioritise Training & Enablement
In his forth of five articles Craig Farley, Head of Consulting at IPI, discusses why contact…
How Contact Centre Pain Points can Affect Stress Levels
How Contact Centre Pain Points can Affect Stress Levels in the contact centre In his third…
Positioning Family Wellbeing at the Heart of the Contact Centre
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Transforming Local Gov Customer Service Tech for Digital Age
Transforming Local Government Customer Service Technology for the Digital Age – Free Download from Enghouse Interactive…
CardEasy Implements Payment Solution to Major Contact Centre
The company is an American online retailer with annual revenue in excess of $8 billion. It…
FourNet Scoops NICE CX Partner of the Year Award
FourNet has been singled out as a key customer experience partner by NICE, one of the…