Elevate 23 isn’t just an event; it’s your doorway to actionable insights and concrete outcomes within…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Kura Chooses Avaya Cloud to Transform Customer Experience Offering
Kura, the UK’s largest independent outsourcer, is transforming its contact centre capability with Avaya Enterprise Cloud.…
Worksheet for creating your contact centre strategy
Worksheet for creating your contact centre strategy – Identify priorities and decide how to invest your…
Beyond the Survey, Understanding True Customer Experience with Conversational Analytics
Customer experience surveys have long been used by businesses to gauge customer satisfaction and improve their…
Unpacking the Customer Satisfaction Crisis – What Can Contact Centres do?
Unpacking the customer satisfaction crisis – What Can Contact Centres do? Tom Darnell, COO of IRIS…
Does Working From Home Really Work?
Our blog recently explored the disconnect between the media view on working from home (WFH) and…
How AI can Improve Contact Centre Customer Satisfaction
How AI can improve contact centre customer satisfaction – Alex Croucher, founder and intelligent automation director…
Why Customer Journey Mapping is Your Contact Centre’s Secret Weapon
Mapping the Customer Journey – Why Customer Journey Mapping is Your Contact Centre’ Secret Weapon Know…
Achieving Customer Service Excellence with Data-Driven Insights
A Step-by-Step Guide to Achieving Customer Service Excellence with Data-Driven Insights – Contexta360 Discusses If you’re…
Companies Join Forces to Provide Expertise & Guidance on Consumer Duty Regulations
Business Systems, TCC and Recordsure Join Forces to Provide Comprehensive Expertise and Guidance on New Consumer…
Finalists announced for European Contact Centre & Customer Service Awards 2023
The Finalists have been announced for the European Contact Centre & Customer Service Awards 2023 The…
40% of CX Leaders Voted Contact Centre Reporting Top Challenge
40% of CX Leaders voted contact centre reporting as a top challenge in 2023 The latest…
PCI Pal Receives Triple Shortlisting at the Payments Awards 2023
PCI Pal have announced it has been announced as a finalist in three categories at this…
The Ultimate Guide to Contact Centre Forecasting with Excel
The Ultimate Guide to Contact Centre Forecasting with Excel – Download the eBook from injixo Do…
US Tour Operator Announce Manchester Contact Centre Plans
It has been reported that US based tour operator, Avanti Destinations,are set to open a 20-seat…
How Embracing Collaboration can help local Councils Achieve Digital Autonomy
Better together: How embracing collaboration can help local councils achieve digital autonomy By Mark Gannon, Director…
Sabio Group Named on Crown Commercial Service Network Services 3 Framework
Sabio Group Named as Supplier on Crown Commercial Service’s Network Services 3 Framework Sabio Group, the…