NICE Introduces Contact Centre Video Recording to Help Drive an Innovative, Personalised, and Compelling Customer Experience…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Interactive Intelligence Positioned in Leaders Quadrant
Report defines leaders as high-viability vendors with broad portfolios, significant market share, broad geographic coverage, a…
Jabra Announces New Cashback Promotions
The Jabra Cashback incentive is back for Q3, providing authorised partners with a new sales campaign…
Contact Centres without telephones – the rise and rise of web chat
the rise and rise of web chat – Danny Singer – Founder & CEO Noetica In…
Rostrvm Solutions appoints Lee Ward
Lee Ward has joined Rostrvm Solutions as a Business Development Manager. Lee has been involved in…
How to use multi-way Web Chat
How to use multi-way Web Chat – The strength of contact centre agents is that they’re…
Scottish Friendly Assurance launch web self-service with Synthetix
Scottish Friendly, one of the largest mutual societies in the UK and winner of the Financial…
Stanton Fisher to open Dublin based contact centre
Stanton Fisher, a financial claims management company, have announced that they will open a contact centre…
Forecasting: don’t sing off the same spreadsheet
Forecasting: don’t sing off the same spreadsheet Elizabeth Gooch, CEO, eg solutions Forecasting and planning is…
Noble Systems Survey Reveals Organisations Continue to Rely on Manual Contact Tools
Noble Systems Corporation have announced the results of its latest survey of contact centre operations, revealing…
Concentrix Announces 250 New Jobs in Belfast
Global business process outsourcing company Concentrix Corporation (formerly gem) has launched a recruitment drive after securing…
Teleperformance UK awards CTI contract to Infinity CCS
Infinity CCS has announced the signing of a multi-year contract with Teleperformance UK for the maintenance…
Utilitywise announce 150 jobs at South Shields Site
Utilitywise, a utility cost management consultancies, have announced the creation of 150 job vacancies at the…
rostrvm Solutions 9 addresses customer service challenges
Rostrvm Solutions has launched rostrvm 9, an innovative platform that supports the call centre transformation into…
Jabra 75% of UK workers suffer from emotional problems in the workplace
Jabra survey shows a surprising amount of isolation, relationship problems and stress amongst UK workers Distrust…
Webhelp TSC Hero Awards
Six customer experience experts from Webhelp TSC have been crowned the best in the UK at…