Content Guru announces new integration with Microsoft Teams Content Guru, the leading cloud communications provider, has…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Zendesk Debuts Real-Time Analytics Solution
Zendesk Debuts Sophisticated Real-Time Analytics Solution – Zendesk Explore Enterprise Advanced capabilities in Explore Enterprise will…
Six Trends That are Transforming the Contact Centre
Research from CCMA and Puzzel reveals six trends that are transforming the contact centre industry Six…
SVL Announces Partnership with Route One Connect
SVL announces partnership with Route One Connect to deploy Amazon Connect to Contact Centre’s across the…
Business Continuity & Disaster Recovery in the Contact Centre
Business Continuity & Disaster Recovery in the Contact Centre Disasters and their effects on contact centres…
Enfield Council Extends Contact Centre Partnership
Enfield Council extends specialist contact centre partnership with Civica Civica, a global leader in software for…
Europa Contact Centre Appoints General Manager
Europa Contact Centre Appoints General Manager, Graham Henry to support Growth Strategy Europa Contact Centre, which…
Noble Gamification Conquer Marketplace Challenges
Noble Gamification Helps Financial Services Firms Conquer Marketplace Challenges to Increase Employee and Customer Engagement Noble…
Talkative Partner with Formula 1® To Improve CX
Talkative has announced a long-term partnership with Formula 1® using customer contact technology to manage interactions…
Some Pitfalls of PCI DSS & GDPR to avoid for Contact Centres
Some pitfalls of PCI DSS & GDPR to avoid for contact centres and remote workers –…
Noetica Extends International Patent for Live Person Detection
Noetica Extends International Patent for Live Person Detection with Canadian Intellectual Property Office Noetica – A British…
Eckoh Six-year Capita & TfL contract renewal worth £4m
Eckoh secures Significant UK Contract Wins – Six-year Capita and TfL contract renewal worth £4m Eckoh…
Business Systems (UK) Ltd Awarded Supplier Place on SPARK DPS
Business Systems (UK) Ltd Awarded Supplier Place on SPARK DPS Business Systems, a leader in voice…
Move your Contact Centre applications to the Cloud for up to 50% off RRP
Exclusive offer – Move your Contact Centre applications to the Cloud for up to 50% off…
Take your Organisation Virtual for long-term Flexible Working
5 Tips to taking your contact centre or organisation virtual for long-term flexible working Nigel Dunn, Managing…
Maximising Contact Centre Tech To Provide Business Contingency
Maximising UC & Contact Centre Technology To Provide Business Contingency When a disaster recovery plan is…
Add Value to Customer Experience with your Contact Centre
Add Value to CX with your Contact Centre – 89% of companies expect that customer experience…
Implement a Preventative Customer Engagement Strategy
How to implement a ‘preventative’ customer engagement strategy in your contact centre There is a tendency…
Davies Hickman Partners & QStory Join forces to gain Insights into Contact Centre Sector
Davies Hickman Partners and QStory join forces to gain key insights into the contact centre sector …