Contact Centre Webinar – Navigating & Adapting Your Contact Centre for the Future Thursday 4th June…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
NICE inContact & Zendesk Remote Contact Centre Teams
NICE inContact and Zendesk Working Together to Support Remote Contact Centre Teams NICE inContact CXone@home free…
Sytel Launches Global Compliance to Protect Contact Centres
Sytel Launches Global Compliance to Protect Consumers and Contact Centres Sytel have announced the launch of…
Is Home Working A Permanent Option for Contact Centres?
Working from home: a permanent option for contact centres? With the right technology and careful planning,…
Ways contact centres are innovating for long-term CX success
Top 5 ways contact centres are innovating today for long-term CX success Staring down the possibility…
South Liverpool Homes Contact Centre is as Safe as Houses
Britannic Technologies, specialists in business communications, systems integration and managed services today announced it provides a…
UK Healthcare Contact Centre Accelerates Move to the Cloud
UK Healthcare Contact Centre Accelerates Move to the Cloud with NICE inContact CXone CXone selected for…
Work-from-home Part of the New Normal for Contact Centres
Work-from-home to be part of the new normal for over 50 per cent of UK contact…
How Contact Centres Can Prepare For The New Normal
How contact centres can prepare for the ‘new normal’ Covid-19 has hit a number of industries…
Capital City College Adopts Puzzel for Contact Centre
Capital City College Group adopts Puzzel for multi-brand contact centre New AI-powered Agent Assist helps to…
Webinar: Work from anywhere, because anywhere can work
Jabra Work From Anywhere Webinar – Thursday May 28, 2020 4:00 PM – 5:00 PM BST…
Consumers Switch after Poor Contact Centre Experience
British Businesses Lose Nearly £5 Billion due to Unplanned Customer Churn – New research shows 78%…
Be Part of The 2020 UK Customer Experience Decision-Makers Guide
The 2020 UK Customer Experience Decision-Makers’ Guide is based on hundreds of surveys with UK businesses,…
Guide to UK Consumers Contact Centre Use
Who’s calling? Whistl publishes definitive guide to UK consumers contact centre use and performance expectations Poor…
The Power of Customer Service in Influencing Loyalty
Zendesk Releases New Research With Insights on the Power of Service in Influencing Customer Loyalty Annual…
White Paper: Contact Centre Operations to Work From Home
Aspect White Paper: Contact Centre Operations to Work From Home The Home Field Advantage: Business Continuity…
Government Guidance for Contact Centres During COVID-19
Government Guidance for Contact Centres during the COVID-19 Pandemic – Download Now The Government has produced…
How to Fine-Tune Your Contact Centre WFM Solution
Aspect Software: How to Fine-Tune Your Contact Centre WFM Solution to Help Managers Optimize Performance Contact…
South Yorkshire Police Take 40,000 calls in one month
South Yorkshire Police contact centre handle more than 40,000 calls in one month SYP’s contact centre…