Xdroid Applauded by Frost & Sullivan for Its Innovative Voice and Facial Analytics Solution Portfolio –…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Boost Automation & Expand Customer Self-Service with AI
Contact Centre Talkdesk Webinar: Boost automation and expand customer self-service with Artificial Intelligence Tuesday, January 26…
Hull City Council and Civica Create 100 contact centre Jobs
Hull City Council is partnering with Civica, a global leader in software for public services, to…
FourNet ‘2021 & Beyond’ Remote Working White Paper
FourNet publishes latest ‘2021 & beyond’ Remote Working White Paperaimed at contact centre agents remotely working…
Conn3ct secures Position on G-Cloud 12 Framework
Conn3ct have announced they have secured its space on the UK public sector procurement framework, G-Cloud.…
The Changing Face of the Contact Centre Post Covid
The changing face of the contact centre – Derek Lewis, Head of Customer Experience at Maintel The…
CC33 Contact Centre Set to Create an Additional 400 Jobs
South Yorkshire based contact centre outsource company CC33 have announced it is to recruit an additional…
Tickets Go On Sale As ECCCSA 2020 Goes Virtual
The 20th edition of the European Contact Centre and Customer Service Awards (ECCCSA) will be announcing…
5-Step Checklist for Mastering Enterprise AI in Contact Centres
A 5-step checklist for mastering enterprise AI; Artificial Intelligence is here to stay but how do…
IP Integration (IPI) Announces Sat Sanghera as New CEO
IPI announces Sat Sanghera as new CEO – Further strengthens leadership team with appointment of Andy…
CallCare Appointed To Manage COVID 19 Vaccination Helpline
CallCare appointed to manage COVID 19 vaccination appointment helpline – UK GP surgeries inundated with patient…
Business Systems Announces Investment to Accelerate Growth Plans
Business Systems (UK) Ltd (BSL), a specialist in Enterprise Communications solutions is delighted to announce that…
Choosing Customer Service Channels for your Contact Centre
Choosing the right customer service channels for your contact centre There are many channels you can…
Calabrio ONE Now Available via Twilio Flex Ecosystem
Calabrio ONE Now Available via Twilio Flex Ecosystem Calabrio extends its Twilio partnership, making it effortless…
CCMA Partner with Sabio to Deliver Benchmark Service
CCMA partners with Sabio to deliver free 2021 Contact Centre Benchmark service CCMA contact centre performance…
How has COVID-19 affected your Contact Centre Operation?
How has COVID-19 affected your Contact Centre Operation? Your experiences would be most welcome. It’s been…
How To Improve Caller Authentication in Contact Centres
How to improve caller authentication and reduce costs in the contact centre – Jamie Melling, CEO…
2021 Will Be The Year of CX in the Contact Centre
2021 The year of the customer experience in the contact centre where technology will intertwine as…
Events
[qemcalendar] [qem]